Commercial Banking Assistant bei Workers Credit Union

Job Title: Commercial Banking Assistant                               

Department: Commercial Lending 

Department Location: Littleton, MA                                                           

Reports to: Manager, Commercial Banking Operations

Career Stream: Individual Contributor        

Classification: Hybrid

Pay Grade: 9NE

Pay Grade Range: $26.98 - $33.72 – 40.66

Target Hiring Range: $27 - $33/per hour. 

Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.  

FUNCTION: 

The Commercial Banking Assistant supports the Manager, Commercial Banking Operations in various administrative and operational tasks to ensure the smooth functioning of the commercial lending department. This role involves assisting with loan processing, documentation, reporting, and maintaining strong relationships with internal and external stakeholders.

ESSENTIAL DUTIES AND RESONSIBILITIES:

*For Commercial Banking Assistant & Senior Commercial Banking Assistant:

Administrative Support

• Assist in preparing loan closing documentation using Laser Pro for small business loan closings.
• Gather new account documents for opening business accounts and coordinate with lenders and the Commercial Banking Manager.
• Review entity documentation to understand business structure and authorized signers.
• Perform pre-closing quality review to ensure documents match internal approval and commitment letters.
• Coordinate pre- and post-closing follow-up items with closing attorneys, borrowers, lenders, and internal counsel to ensure completeness.
• Oversee the department’s wire transfer procedures.

Loan Closing Support

• Perform preliminary loan closing requirements such as ordering appraisals, environmental reports, credit reports, flood certifications, UCC searches, secretary of state reports, Lexis Nexis, or other reports.
• Assist department head with tracking annual reviews, financial statements, policy exception reporting, risk rating changes, past due payments, etc.
• Prepare loan closing packaging to include clearing of exceptions and maintenance of files.
• Provide administrative support to the lending team for all new Loan Closings.

Reporting and Data Management

• Maintain multiple tracking processes and reports such as ticklers, annual reviews, and commercial lending pipeline.
• Assist in department reporting including Tableau, Sageworks Business Intelligence, and core Finastra reports.
• Monitor insurance for Commercial Borrowers and request forced placed insurance when necessary.
• Participate in proactive team efforts to achieve departmental and company goals.
• Administrate, monitor, and report progress in the sales pipeline.
• Create and maintain accurate credit files.

Relationship Management

• Provide guidance for procedures related to Commercial Lending.
• Develop and manage relationships with key internal and external stakeholders to ensure operational success.

Other Duties:

• May be asked to provide coverage in other WCU branches or departments.
• Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• Participates in department and/or organizational projects as directed.
• Performs other tasks or functions as required, requested, necessary or prudent. 
• Maintains confidentiality of all member and credit union information and data.
• Regularly demonstrates behaviors as defined by the credit union’s Fundamentals, which are part of the Workers Way culture program.

**Additional Responsibilities for Senior Commercial Lending Assistant:

SBA Program Support

• Co-manage SBA Program with VP of Small Business Lending.
• Accurately submit monthly SBA 1502 Report to Etran and other corresponding steps.
• Work closely with Lending Staff on SBA Approvals & Reporting.

Vendor and Audit Management

• Perform annual vendor due diligence for Commercial vendors and document and review via Wolfpac or other risk software.
• Maintain appropriate documentation of Commercial Vendors.
• Provide information and documentation for audit reviews by gathering, analyzing, and summarizing data as needed.
• Attend external audit meetings with outside auditors, loan review consultants, FHLB, and examiners as requested by the Commercial Lending Manager.

Education:

• High School Diploma or Equivalent Required.

Experience:

• Minimum of 5 years of experience in Banking or Financial Services.
• Additional Qualifications for Senior Commercial Lending Assistant:
• Minimum of 2 years of experience in a Commercial Lending Assistant, or equivalent role, at a Financial Institution. 

Knowledge/Skills/Abilities/Competencies:

• Must be detail oriented, able to multitask, be a team player and able to juggle competing deadlines. Ability to work independently with minimal supervision a must. Skilled in Microsoft Office Outlook, Word, and Excel. 

Work Environment:

• Hybrid Work Environment: This position offers a hybrid work environment, combining remote work with regular on-site days at the Littleton Headquarters. This work environment is subject to change based on business needs.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• This is a largely sedentary role.  
• While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms.
• This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.
• Ability to travel to other work locations as required.

About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Benefits:

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year 
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program 
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.