Wholegoods Order Fulfillment Specialist I bei KIOTI Tractor

Department: 

Sales Planning & Operations

Reports to:

Wholegoods Order Fulfillment Supervisor

Location: 

Wendell, NC

Position Status:

Full-time

Status: 

Hourly, Non-Exempt

Management Level:

Non-Management

JOB SUMMARY

KIOTI Tractor, a leader in the design and manufacture of compact tractors, utility vehicles, turf care, and compact construction equipment, is seeking a Wholegoods Order Fulfillment Specialist I to join our team onsite at our location in Wendell, NC. The Wholegoods Order Fulfillment Specialist is responsible for providing an excellent dealer experience by offering best in class customer service with a focus on order processing and communicating inventory availability as well as order, shipping, and back-order statuses. This is supported through the primary functions of receiving, managing, processing, coordinating and delivering wholegood orders to dealers.

KEY RESPONSIBILITIES OF JOB

• Dealer and sales team support in a timely manner concentrating on questions concerning availability, pricing, shipping, and invoicing issues.
• Dealer and sales team communication through phone, email, Teams, CRM etc.
• All phases of sales order processing and management via CRM Salesforce and SAP business systems
• Approve, process and manage dealer orders in CRM and SAP systems.
• Submit and secure credit approval for orders/shipments.
• Schedule product assembly as required.
• Configure, schedule and confirm shipment of products (approved transport or CPU).
• Provide documentation of shipments as required.
• Management, processing and shipment of backorders.
• Manage and correct shipping discrepancies and invoicing.
• Coordinate, manage and support as needed for other events and activities (invoicing, transportation, documentation, communication, etc.) such as but not limited to:
• Dealer closeouts
• Corporate events and activities (trade shows, dealer meetings, open houses, photo shoots, etc.)
• Coordinate return authorizations and approvals per company policies and procedures.
• Dealer credit memos
• Build and maintain relationships and strong communication with internal staff, outside vendors and dealers.
• Assist dealers with training and order entry using CRM Salesforce
• Attend and support various corporate events including but not limited to trade shows, open houses, dealer meetings, community engagement, etc. This may at times require some overnight travel.

Organizational Relationship: This position will have to work closely with the dealer organization, Sales Operations, Product Support Department, all warehouse facilities, Accounting/Finance Department, Purchasing Department, IT Department, Territory Sales Managers, freight companies, and outside financing companies.

EDUCATIONAL AND PHYSICAL REQUIREMENTS

• Minimum High School Diploma or equivalent.
• Associates degree or higher preferred and/or two plus years of customer service preferred.
• Detail oriented with an ability to multi-task and manage heavy workloads.
• Excellent oral and written communication skills (phone, written, email)
• Proficiency with CRM Salesforce, SAP and MS Applications such as Word, Outlook and Excel. 
• Strong teamwork skills are a must.