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Project Coordinator EBS bei undefined

undefined · Modesto, Vereinigte Staaten Von Amerika · Onsite

$41,600.00  -  $45,760.00

Jetzt bewerben

Summary/objective 

Coordinate material installations between customers and Installers. 

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

  • Provide excellent customer service while communicating with customers over the phone and in writing.
  • Act as a liaison between multiple parties to bring an installation to completion. 
  • Collaborate with installers, estimators, and other company personnel to ensure a positive customer experience.
  • Review customer contracts for accuracy.  
  • Schedule installations with customers and assign installers to perform the installation.  
  • Maintain installer calendars through the system.
  • Prepare necessary paperwork.  
  • Keep detailed notes throughout the entire installation process, from start to finish.
  • Transfer materials from location to location as needed for installations.  
  • Review the assigned materials before providing pick tickets to ensure that inventory is assigned as needed.  
  • Follow up with Purchasing where applicable when waiting for materials to arrive for the scheduled installation date.
  • Confirm installation completion with installers and adjust JSTATs to ensure Accounting collects the balance due from customers. 
  • Handle customer concerns, repairs, and claims as necessary.


Competencies 

  • Analytical Thinking - Applies logic to solve problems and get the job done
  • Client Service - Responds to the clients and anticipates their needs
  • Conflict Resolution - Works to resolve differences and maintain work relationships
  • Decision Making - Makes decisions and takes responsibility for them
  • Ethics - Fosters a diverse and respectful workplace
  • Even Temperament - Controls emotions without retaliating against negative behavior
  • Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
  • Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
  • Initiative - Remains proactive when suggesting improvements and solving problems
  • Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
  • Persuasive Communication - Displays verbal and written communication that influences others
  • Problem Solving - Solves problems while ensuring rules and directives are followed
  • Project Management - Brings together every component of a project, including resources or planning, that is needed to complete it in a timely manner.

 

Supervisory responsibilities:      None


Work environment:                      Office environment, temperature-controlled

Work Location:                              Modest, CA, or other location as required

Physical demands:                        Repetitive movement of hands and fingers 

                             Typing and/or writing, talking, and hearing.

                                                          

Travel required:                             None 

 

Required education and experience:

  • High School Diploma, GED, or equivalent
  • Customer Service Experience
  • Experience in scheduling or event planning
  • Google Suite or Microsoft Office
  • Computer literate
  • Able to work independently 
  • Natural problem solver

 

Preferred education and experience

  • Rollmaster experience 


Jetzt bewerben

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