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Call Center Specialist bei None

None · Huntsville, Vereinigte Staaten Von Amerika · Onsite

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Primary Responsibilities/Requirements:

  • Answer a high volume of incoming phone calls to the call center in a timely manner
  • Direct calls appropriately by transferring and or taking detailed messages
  • Schedule appointments according to physician profiles
  • Some insurance/billing experience, however not a requirement
  • Ability to communicate professionally, both oral and written for clear, legible messages
  • Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers
  • Assist with any other task assigned

Must also possess: 

  • Ability to work under pressure in fast-paced enviroments
  • Outstanding organizational, verbal and writing skills
  • Independent and highly motivated
  • Initiative and self-discipline
  • Proven positive, "teamwork" attitude in work history
  • Genuine desire to assist and help others
  • Expertise in customer service
  • Strong communications, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Adaptability and flexibility 
  • Troubleshooting skills, find solutions to issues and address concerns
  • Computer literacy 
  • Comprehensive knowledge of company, services, medical terminology and scheduling preferences

Physical Demands:

  • Must be able to use arms, hands, and fingers skillfully
  • Position requires prolonged sitting (90% of day). 
  • Must be agile and able to work efficiently in space limited areas
  • Position requires the use of office equipment such as computer terminals, telephones, faxes, or copiers
  • Consistently work at a productive pace
  • Must readily adapt to frequent schedule changes

Typical Working Conditions:

  •  Work is completed in an office environment where the employee comes in frequent contact with internal staff.  

 

To apply please visit: https://www.visittoc.com/about-us/careers/

Jetzt bewerben

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