Lead Electronic Payments Specialist bei Tradition Capital Bank

Description

Who We Are & Why You Will LOVE Us!
 

You are more than just a number; we are more than just a bank. At Tradition Capital Bank, we are partners in business and in life; building dreams and futures on one simple idea: strong one-on-one relationships.

We place our people in the right seats and position our employees to do what they love. Every person and every role matters: when we function together as One Team, we achieve extraordinary results. As each other’s raving fans, we reach across titles and organizational structure to encourage one another.

Here at Tradition, we believe that when people work together with shared values and an open mind, anything is possible.

Tradition is always in the making; join us in celebrating our roots and being a part of what’s next.

What You Will Be Doing

The Lead Electronic Payments Specialist is responsible for overseeing the day-to-day work of the electronic payments (wires and ACH) team. This individual ensures the team delivers high-touch service to internal and external clients, supports the team in providing a wide range of administrative and clerical tasks, oversees the electronic movement of money, and demonstrates our Core Values.

How You Will Get the Job Done

• Account Monitoring & Maintenance: Maintains data integrity through practiced supervision of system/payment processing activities. Adheres to applicable Federal, State, and local regulatory requirements in accordance with audit and compliance guidelines. Identifies, reports, and communicates changes to the department’s policies, procedures, and practices.
• Client Support: Actively engages in shared phone and email accounts to provide exceptional service to the Bank’s clients. Responsible for ensuring the Electronic Payments Specialist team efficiently processes checks, wire transfers, and ACH transactions with accuracy. Contributes to all-department awareness of payment processing products.
• Risk Mitigation and Ongoing Review: Consistently reviews and supports the resolution of disputes/inquiries related to existing payments, incoming/outgoing wires, and ACH files. Protects bank and clients from financial loss with unwavering attention to detail. 
• Process and Document Management: Composes and maintains accurate documentation for user guides, procedures, and workflows pertaining to both internal and external clients. Trains team on new systems and processes and maintains availability for ongoing support. 
• Training & Development: Supervises the work of Electronic Payment Specialists (EPS) team. Partners with Operations management to develop approach for training and development of the team. Responsible for delivering training that promotes growth and ensures high-quality work performed with consistency, accuracy, and adherence to procedures. Serves as knowledgeable resource and subject matter expert for the team.
• Collaboration: Partners within and across teams to support client experience. Works across teams to gather feedback and respond constructively to opportunities to enhance products, services, and client experience. Maintains strong communication with the Operations team and teams across the Bank. Supports other Operations leaders as needed on varying initiatives.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

Requirements

What Sets You Apart

• A role model for our core values: Do the Right Thing, Get Stuff Done (G.S.D.), One Team, and Give Generously 
• Demonstrated commitment to timely, defect free and caring client service
• Knowledgeable of bank policies, procedures, and regulations
• Is accountable for demonstrating compliance with the Bank Secrecy Act, Privacy of Consumer Financial Information and all other federal and state rules and regulations as it pertains to their position at the bank.
• Responsibly manages increased risk /limit thresholds
• Professional and client focused
• Stay abreast to current trends in electronic banking (including online and mobile platforms)
• Able to perform at a high level in a fast-paced environment
• Flexible to change in a growing organization
• Aptitude for problem solving
• Demonstrate a collaborative work style and respect for others
• Ability to read and interpret documentation such as operating and procedure manuals
• Proficient at Microsoft Excel, Word, Outlook and PowerPoint; strong technical ability
• Excellent verbal and written communication skills
• An independent, quick learner
• Demonstrate a high level of organization and attention to detail
• Able to prioritize and manage multiple projects/tasks
• Demonstrate a collaborative work style and respect for others
• Demonstrate self-motivation and present a resourceful work ethic

Educational & Professional Experience You Bring

• A Bachelor’s Degree from College or University and a minimum of 3-5 years of experience in banking in and a strong understanding of ACH and electronic payments processing; or equivalent combination of education and experience.
• Preferred: Accredited ACH Professional (AAP) and/or Accredited Payments Risk Professional (APRP) Certification. Working knowledge of National Automated Clearing House Association (NACHA) rules and how best to apply. Experience with Alkami online banking software.

Benefits & Compensation  

• Tradition Capital Bank recognizes and values everyone’s unique needs for their careers, families, and individual health. That’s why we offer competitive benefits to promote wellness in our employees and their loved ones, including:
• Healthcare (medical with HSA, dental, and voluntary vision) 
• Short-term and long-term disability 
• Basic and voluntary life & AD&D insurance
• EAP – Employee Assistance Program
• Flexible spending accounts
• 401(k) with employer match; ability to purchase Bank stock through 401k
• Paid time off & paid holidays
• Family Care Reimbursement (up to $500 annually for 2025)
• Wellness Time (up to 2 hours/week)
• Keystone employee directed giving opportunities (annual Insight Trip opportunities, up to $500 for grants and double match dollars)

For this position, we anticipate a pay range between $65,000 and $103,000 annually. Final offers will vary based on individual job-related knowledge, skills, and abilities. This position is eligible for a discretionary annual bonus based on individual and Bank performance. 

Work Environment*:

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to type, carry, handle and feel objects, reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 25 pounds and more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception in the window environment and the ability to adjust focus. 
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Travel may be required for this position 

*The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tradition Capital Bank is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; sex; pregnancy, childbirth, and related disabilities; marital status; status with regard to public assistance; disability; genetic information; sexual orientation, off duty usage of lawful products; familial status; status as a patient enrolled in the marijuana registry program; membership or activity in a local commission; citizenship status; uniform servicemember status; and age; or any other protected class under federal, state, or local law.