Catering Coordinator bei The Bartolotta Restaurants

Description

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee. 

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business. 

We look for people who have what we call a "hospitality heart," characterized by a commitment to providing excellence, a passion for taking care of our guests, and a “can-do” attitude. We're a family-run business, and we consider our team members part of The Bartolotta Restaurants family. 

The Catering Coordinator is responsible for providing exemplary customer service to all individuals both internal (staff) and external (guests/visitors). Supports the internal operations of the organizations. The coordinator efficiently maintains the smooth operation of the office. This role is the face and voice of our company when a guest visits or contacts the Office, creating a welcoming environment that leaves a lasting positive impression.  

PRIMARY DUTIES AND RESPONSIBILITIES:

• Responds to all incoming communications, including phone calls and emails, in a timely manner to include follow-up and problem-solving; routes phone calls as needed to the correct individual. 
• Maintains office services by organizing office operations and procedures, assisting with correspondence, reviewing, and creating orders with vendors.
• Keeps management informed by reviewing and analyzing special reports, summarizing information, and identifying communication or action needed.
• Oversees incoming mail, sorting, and routing mail appropriately, this includes advising staff of any deliveries that may have arrived. 
• Orders offices supplies and ensures sufficient volumes of office staples.
• Managing payments for client events and coordinating with the Support Office to verify wire transfers.
• Process bank deposits
• Facilitates tours and schedules event tastings working with various departments and leaders. 
• Creates and prepares event signage in alignment with brand standards (food labels, bar menu/signage, etc)
• All Other Duties as Assigned

Requirements

QUALIFICATION REQUIREMENTS: 

• A positive attitude and willingness to go above and beyond to exceed guest expectations.
• Empathetic, patient, and customer-focused mindset.
• Highly organized and self-directed.
• Able to build relationships at all levels of the organization.
• Exceptional interpersonal, oral, presentation and written communication skills.
• Ability to perform multiple tasks and prioritize effectively.
• Excellent time management, project management, and attention to detail skills.
• Ability to work in a fast-paced, changing environment.
• Demonstrated strong performance in analytical, innovative, and critical thinking, and collaboration.
• Hours may very based on business needs

EDUCATION and/or EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent qualification; additional certifications or training in customer service is a bonus.
• Minimum of one years’ experience in an office environment preferred. 
• Proven experience in customer service or guest relations roles.
• Proficient in office software, such as Microsoft Office Suite, Google Suite, etc.
• Familiarity with Catering management (CRM) systems is a plus.
• Knowledge of the hospitality industry.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is:  
• Regularly required to sit, talk, use repetitive motion, type, and hear.  
• Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.  
• Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.  

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.