Hospice Patient Care Coordinator bei Capstone Hospice, LLC

Description

Picture yourself happy at work, surrounded by teams and people who are like family. At Capstone Hospice, purpose is at the heart of our employee experience, empowering you to make a meaningful impact on patients and families during this most crucial time in their life. We live a simple mission; to bring peace and comfort to those we serve.

Capstone Hospice is privately owned and services the Metro Atlanta community. As a growing company we strive to maintain an employee-centric hospice company. Our belief is simple; Inspired, proud and pleased employees will deliver a level of customer satisfaction that consistently exceeds expectations. We realize that timely and accurate responsiveness is of the highest importance. Our company structure lends itself to a flexible, prompt and efficient response from our staff. The needs of our patients are our utmost priority.

Check us out online at www.capstonehospice.com

Capstone Hospice is seeking a dedicated and empathetic Patient Care Coordinator to join the administrative team. The PCC is responsible for facilitating the administrative tasks of the dedicated clinical team by supporting the Capstone field team members who are in the field caring for patients during life's most sensitive transition. This role also supports calls coming in from families and patients with questions and concerns. The Patient Care Coordinator will work independently with assigned tasks while working in a collaborative team environment. 

This position will work on-site in the Capstone Hospice headquarters located in Peachtree Corners, working Monday - Friday, 8:00am-5:00pm.

See detailed job description for more details on the essential functions of the role.

Requirements

Patient Care Coordinator Candidates must meet the following qualifications and experience to be considered:

• High school graduate or equivalent (GED).
• Medical office administrative responsibilities for 1+ year 
• Prefer 1+ years' experience in Hospice administrative services. 
• Experience with Microsoft products to include Outlook, Word, Excel, Teams
• Experience using EMR/EHR systems
• Knowledge of Medicare, Medicaid and third-party reimbursement requirements.

To be successful in this role candidates should have the following knowledge & skills:

• Strong organizational skills.
• Strong attention to detail. 
• Knowledge or ability to learn Hospice policies and procedures. 
• Ability to exercise independent judgement. 
• Acceptance and adaptability to different social, racial, cultural and religious modes. 
• Ability to respond with a sense of urgency. 
• Ability to effectively manage high levels of stress. 

Essential responsibilities of the role:

• DME Ordering/Pick-up
• Follow up and confirm of RN requests & Orders
• Management / review of DocuSign documents
• Review and assign incoming faxes
• Admissions, Discharges, & all LOCs
• Visit Statistics (Missed Visits)
• Pharmacy reports
• DME Complaints
• IDG Agenda
• Submit CNA Assignments/frequency changes 
• Month end reconciliation 
• Answer phone calls from patients/families/referral partners 

Physical Requirements: 

• Ability to work in an office setting, sitting the majority of the day 
• Close work with finger dexterity, adequate hearing and vision (with or without correction).
• Cubicle office setting to provide a collaborative environment with other coordinators. 
• No more than lifting of 25lbs. 

Mental Requirements: 

• Ability to work in a collaborative environment while making independent judgments.  
• Flexible and able to cope with the changing demands of the position. 
• Risk Exposure to Bloodborne Pathogens: 
• Low risk. 

This is a full-time position that is eligible for Capstone Hospice benefits to include: 

Medical

Dental

Vision

Disability

Matching 401k Retirement Plan

Monthly phone allowance

Monthly self-care allowance