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Technical Support Analyst II - Production Support (Relocation to Spain) bei None

None · Malaga, Spanien · Hybrid

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Job Overview:

Are you a motivated support specialist ready to take your career to the next level in a global setting? We’re seeking a Technical Support Analyst II to join a dynamic international team based in Malaga, Spain. This role offers the unique opportunity to relocate and work on a cutting-edge wholesale banking platform as part of a high-impact Production Support team.

As a key member of the SCIB (Santander Corporate & Investment Banking) platform support structure, you'll manage Level 0 and Level 1 incidents, collaborate with cross-functional teams, and provide critical support for banking technology operations worldwide. You’ll be at the heart of a fast-paced environment with access to ongoing learning, development opportunities, and international exposure.

Responsibilities:

  • Provide Level 0 and Level 1 technical support for the global SCIB platform (both onsite and remotely).
  • Manage and escalate incidents via ServiceNow: reception, investigation, prioritisation, and resolution.
  • Monitor critical system alerts and metrics to pre-empt issues and identify improvements.
  • Drive and follow up on continuous improvement plans for batch and online services.
  • Collaborate with second-level technical teams and third-party suppliers.
  • Serve as a communication bridge with the business users, especially during critical events.
  • Use and interpret monitoring tools and dashboards to manage performance.
  • Participate in on-call rotations and provide remote support across geographies when needed.

Qualifications and Experience:

  • 1–3 years’ experience in IT support or production environments.
  • Degree in Computer Science, Information Technology, or related field.
  • Solid understanding of ITIL processes and incident management.
  • Experience using monitoring applications and service management tools (e.g., ServiceNow).
  • B2 level English proficiency (required); additional languages are a plus.
  • Basic knowledge of wholesale banking and financial products (required).

Desirable Technical Knowledge:

  • Scripting or automation with Python.
  • Understanding of Elastic Search, OpenShift, Appian, API Connect.
  • Familiarity with Oracle, MySQL, and reporting via Power BI.

Other Requirements:

  • Willingness to relocate to Malaga, Spain.
  • Availability for rotational guard/on-call shifts.
  • Ability to provide remote support to global teams.
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