Technical Support Analyst II - Production Support (Relocation to Spain) na None
None · Malaga, Espanha · Hybrid
- Professional
- Escritório em Malaga
Job Overview:
Are you a motivated support specialist ready to take your career to the next level in a global setting? We’re seeking a Technical Support Analyst II to join a dynamic international team based in Malaga, Spain. This role offers the unique opportunity to relocate and work on a cutting-edge wholesale banking platform as part of a high-impact Production Support team.
As a key member of the SCIB (Santander Corporate & Investment Banking) platform support structure, you'll manage Level 0 and Level 1 incidents, collaborate with cross-functional teams, and provide critical support for banking technology operations worldwide. You’ll be at the heart of a fast-paced environment with access to ongoing learning, development opportunities, and international exposure.
Responsibilities:
- Provide Level 0 and Level 1 technical support for the global SCIB platform (both onsite and remotely).
- Manage and escalate incidents via ServiceNow: reception, investigation, prioritisation, and resolution.
- Monitor critical system alerts and metrics to pre-empt issues and identify improvements.
- Drive and follow up on continuous improvement plans for batch and online services.
- Collaborate with second-level technical teams and third-party suppliers.
- Serve as a communication bridge with the business users, especially during critical events.
- Use and interpret monitoring tools and dashboards to manage performance.
- Participate in on-call rotations and provide remote support across geographies when needed.
Qualifications and Experience:
- 1–3 years’ experience in IT support or production environments.
- Degree in Computer Science, Information Technology, or related field.
- Solid understanding of ITIL processes and incident management.
- Experience using monitoring applications and service management tools (e.g., ServiceNow).
- B2 level English proficiency (required); additional languages are a plus.
- Basic knowledge of wholesale banking and financial products (required).
Desirable Technical Knowledge:
- Scripting or automation with Python.
- Understanding of Elastic Search, OpenShift, Appian, API Connect.
- Familiarity with Oracle, MySQL, and reporting via Power BI.
Other Requirements:
- Willingness to relocate to Malaga, Spain.
- Availability for rotational guard/on-call shifts.
- Ability to provide remote support to global teams.