Program Manager, Resident-Centered Expansion (Multi-Site) bei Affordable Homes & Communities

About AHC

Affordable Homes & Communities (AHC) is a non-profit affordable housing developer and service provider with offices in Baltimore, MD, and Arlington, VA. Our growing portfolio of 54 multifamily rental communities provides more than 8,300 homes across D.C., Maryland, and Virginia.

Our Mission: The residents of Affordable Homes & Communities are at the heart of everything we do. We build opportunities by creating quality homes with holistic resident services, driving change through innovation, genuine partnerships, and responsible investment.

Resident Services Goal: Transformational Engagement to build and sustain healthy, beautiful, and equitable communities where residents can create homes, neighborhoods, and lives they want to live. Our programming centers on four cornerstones: Education, Economic Mobility, Health & Wellness, and Community Engagement.

The Program Manager, Resident-Centered Expansion will play a pivotal role in ensuring residents have a voice in shaping AHC’s services and programs. This role leads the Discovery Phase at new or acquired AHC communities, engaging residents through assessments, outreach, and events that inform staffing, partnerships, and programming.

The Program Manager also oversees AHC’s resident feedback cycle across all communities offering Resident Services, ensuring alignment with CORES (Certified Organization for Resident Engagement & Services) standards. Working closely with the Manager of Impact & Evaluation, you’ll turn resident input into actionable insights that drive meaningful change.

This position supervises Resident Engagement Specialists and supports AHC’s broader commitment to transformational engagement, ensuring residents are true partners in building strong, thriving communities.

Key Responsibilities

Resident Services Expansion & Discovery Phase

• Lead the Discovery Phase at new/acquired communities to identify resident strengths, needs, and priorities.
• Engage residents through open houses, events, one-on-one outreach, and assessments.
• Recommend staffing models, program offerings, and partnerships based on findings.
• Support the onboarding of Resident Services staff at new communities.

Resident Feedback & CORES Implementation

• Manage the feedback cycle, including surveys, focus groups, community scans, and Property Services Plans.
• Ensure each AHC community offering services completes the full feedback cycle every three years.
• Partner with evaluation staff to analyze resident input and apply insights to strategy.
• Train site-based staff in feedback collection and use.
• Oversee CORES certification and recertification processes.

Staffing & Management

• Supervise Resident Engagement Specialists/Coordinators.
• Provide coaching, training, and feedback to ensure high-quality resident engagement.
• Develop tools and resources to help staff apply resident feedback effectively.

Collaboration & Strategic Alignment

• Partner with Program Managers, cross-departmental teams, property management, and community partners.
• Serve as an internal advisor on CORES standards.

Fundraising & Financials

• Support fundraising through grant proposals and reporting with data and resident stories.
• Manage budgeting, expenses, and vendor processes for feedback initiatives.

Data Management

• Maintain reliable data on resident assessments and program outcomes.
• Oversee centralized systems for feedback tracking and reporting.

Qualifications

• Bachelor’s degree in social work, urban planning, public health, public administration, nonprofit management, sociology, or related field (Master’s preferred).
• Minimum 5 years of experience in community development, resident services, or social work (Master’s may substitute for 2 years).
• At least 3 years of experience in services coordination, program development, or CORES-related work.
• Proven ability to lead participatory engagement efforts (assessments, focus groups, listening sessions).
• Experience working with diverse, multicultural populations.
• Strong interpersonal, communication, and organizational skills.
• Proficiency with Microsoft Office Suite; PowerPoint and Publisher preferred.