Intelligent Workflows Analyst bei Kitsap Credit Union

About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org. 

About the Role

Kitsap Credit Union is growing and searching for an Intelligent Workflows Analyst. The Intelligent Workflows Analyst plays a key role in supporting enterprise-wide process transformation efforts. Reporting to the Director of Intelligent Workflows, this role is responsible for conducting process discovery, analyzing operational workflows, and identifying opportunities for optimization, automation, and compliance enhancement. The Analyst collaborates across departments to gather insights, document current-state processes, and contribute to future-state designs that align with the credit union’s strategic goals for efficiency, scalability, and member value.

Quick Facts

Reports to: Director, Intelligent Workflows

Employment Type: Exempt, Full-Time, Hybrid

Salary Range: $77,992.80 - $85,000 depending on experience

Bonus Target: 7% potential incentive of base pay

Working Hours: Monday - Friday 8AM - 5PM

Grade: 10BC

Industry: Banking

Principal Accountabilities

Process Discovery & Documentation 

• Conduct interviews, workshops, and observations to capture current-state workflows
• Create detailed process maps, swimlane diagrams, and documentation using BPM tools
• Maintain and update the enterprise process inventory in alignment with strategic priorities

Analysis & Insight Generation 

• Identify inefficiencies, redundancies, and compliance risks within existing workflows
• Perform root cause analysis and contribute to gap assessments led by the Director
• Support cost-benefit analyses and ROI modeling for proposed improvement

Optimization & Automation Support 

• Collaborate with automation teams to identify workflows suitable for tools like Power Automate and UiPath
• Assist in defining business requirements and test cases for automation initiatives
• Monitor post-implementation performance and recommend iterative enhancements

Stakeholder Engagement 

• Partner with business units to validate findings and co-create future-state designs
• Present insights and recommendations through visual aids such as dashboards and decision trees
• Support change management efforts by documenting impacts and training needs

Compliance & Best Practices 

• Ensure process documentation aligns with regulatory requirements (e.g., Regulation CC, BSA/AML)
• Benchmark internal processes against industry standards and best practices
• Contribute to the development of governance models and performance metrics

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Strong analytical skills with the ability to translate data into strategic decisions.
• Expertise in organizational design, process mapping, Lean/Six Sigma, and change management.
• Proficient with Microsoft Office Suite and knowledge of other process mapping tools (e.g. Miro, Visio).
• Demonstrates a high level of engagement and active collaboration contributing to a positive team environment.
• Understand, model, and represent KCU’s core values.

Required Qualifications and Education 

• Bachelor’s degree in Business, Operations, or related field
• 3+ years of experience in process analysis, business operations, or workflow optimization
• Proficiency in process mapping tools (e.g., Miro, Visio, Lucidchart, Nintex)
• Strong analytical and problem-solving skills

Preferred Qualifications and Education 

• Experience in financial services or credit union operations
• Familiarity with automation platforms and BPM methodologies
• Exposure to compliance frameworks and regulatory environments

Supervisory Status

This position does not supervise others.

Working Conditions

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

• Must be able to remain in a stationary position for a minimum of 75% of the time
• Constantly operates a computer and other office productivity machines
• Occasionally ascends/descends stairs
• Constantly positions self in work environment
• The person in this position frequently communicates with peers, supervisors, vendors, and employees to exchange accurate information and answer questions
• Must be able to detect objects at a distance
• On occasion will move up to 20 pounds of office objects
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION STATEMENT

Kitsap Credit Union is firmly committed to equality of opportunity for all employees and applicants for employment in accordance with applicable Equal Employment Opportunity/Affirmative Action laws, directives and legislation.

This job description is intended to describe the general nature and level of work being performed by employees in this position.  It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management’ right to assign or reassign duties and responsibilities to this job at any time.

Our Values

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee

We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees.

****** Employment is contingent upon satisfactory background and/or reference checks.  Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ****** 

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