Warranty Administrator bei None

Do you thrive on finding strategic improvements, ensuring compliance, and being the critical link between a company and its customers? We’re looking for a highly autonomous and detail-oriented Warranty Administrator to own the end-to-end warranty claims process.

This isn't just a desk job—it's an opportunity to drive process optimization, maximize financial recovery, and ensure every customer interaction reinforces our commitment to excellence. If you have a passion for data analysis and an innate ability to navigate complex issues with tact, this role is your chance to make a significant, measurable impact.

What You’ll Own and Drive

You will be the central point of contact, operating with a high degree of autonomy to lead the warranty claims life cycle. Your success in this role directly impacts financial recovery, process efficiency, and overall customer satisfaction.

Strategic Ownership & Process Improvement:

• Lead the Full Cycle: Drive the entire warranty claims process, from initial submission and tracking to final resolution.
• Maximize Recovery: Strategically analyze data to identify opportunities, ensuring the timely and accurate submission of claims to maximize financial recovery.
• Data-Driven Decisions: Leverage data analysis to monitor key performance metrics (claim volume, approval rates, recovery amounts) and identify emerging trends for process and product improvements.
• Process Optimization: Identify inefficiencies and implement improvements, developing and maintaining Standard Operating Procedures (SOPs) for consistent, high-quality administration across all sites.
• Compliance & Audit: Ensure all warranty submissions comply with internal policies and regulatory requirements. Conduct periodic audits to ensure record accuracy and completeness.

Key Collaboration & Customer Liaison:

• Customer & Distributor Expert: Serve as the primary, professional, and empathetic liaison for all warranty-related matters with customers and distributors.
• Communication Hub: Maintain constant and efficient communication with TURCK customers (verbally and in writing) regarding coverage, claim status, and resolution timelines. Address concerns related to denied claims with professionalism and empathy.
• Cross-Functional Partnership: Work closely with Product Managers, Engineering, Sales, Accounting, and other site representatives to gather documentation, reconcile payments, and resolve complex discrepancies.
• System Mastery: Utilize the SAP Warranty System to maintain detailed records, create domestic and international shipping documents, and manage customer/warrantor references.
• Mentorship: Mentor and train team members on best practices, ensuring a high level of quality and consistency in all warranty processes.

What You’ll Need to Succeed

• Experience: Minimum 3–5 years of experience in warranty administration, preferably in a manufacturing or customer service-related field.
• Education: High school diploma or equivalent is required; an Associate or Bachelor’s degree is preferred.
• Technical Acumen: Proficiency in Microsoft Office and warranty management systems. Strong knowledge of SAP (specifically with warranty claim modules) is required.
• Key Traits: Exceptional attention to detail and accuracy, strong organizational and time management skills, and the proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Soft Skills: Considerable tact and social skills to interact effectively with various internal and external groups, excellent communication and interpersonal skills, and a demonstrated ability to drive process improvements with limited supervision.

Your Investment in Us, Our Investment in You

We believe in supporting our employees with a world-class benefits package designed for total well-being.

Why Choose Us?

Comprehensive Benefits Package (Effective Day 1)

• Premium Health & Dental Insurance: We offer competitive plans to keep you and your family healthy from day one.
• Company-Paid Life Insurance: We provide financial protection and peace of mind for your loved ones.
• Disability Protection: Our robust plans cover both short-term and long-term disability.
• Retirement Security: A robust 401(k) with employer matching helps you plan strategically for your future.
• Generous Time Off: Enjoy Paid Time Off (PTO), holiday pay, and flexible scheduling options to maintain work-life balance.

Professional Growth & Development

• Tuition Reimbursement: We fully support your continued education and skill enhancement.
• Leadership Development Programs: Grow your career with our dedicated professional development and leadership initiatives.
• Performance Excellence: Work within frameworks and receive support designed to help you succeed and grow professionally.
• Work Environment
• Culture: Join a collaborative and innovation-driven culture where your ideas are truly valued.
• Technology: You will have the opportunity to work with cutting-edge technology and processes, including deep use of SAP.
• Balance: Enjoy a balance between hands-on, detail-oriented work and strategic planning initiatives.

Ready to take ownership of a critical, strategic function and grow your career with a company that invests in you? Apply today!