Familia Ambassador Apprentice bei Bank of Guam
Bank of Guam · Yigo, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Yigo
General Summary:
- Passionate about service and even more passionate about people
- An outgoing, service-driven ambassador dedicated to creating meaningful customer experiences and building strong customer relationships
- Thrive in fast-paced, evolving, team-driven environment
- Highly organized, always looking for solutions, and not afraid to step outside of the box
- Inspired by and committed to the Bank of Guam brand, culture, and story through the following:
Manage the Experience | Non-Exempt | 25% |
On a daily basis, you will join your team in delivering the best experience. In doing so, you will manage the overall branch experience and flow. You engage with customers and visitors to gain a better understanding of their individual needs and goals and work proactively to provide recommendations on products and services that will help satisfy those needs.
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Manage the Relationship | Non-Exempt | 25% |
You are a people person. You place value in all customer relationships and extend the Familia spirit to every one of our customers consistently and with the highest level of service imaginable.
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Manage the Transaction/Tasks | Non-Exempt | 25% |
Protecting the privacy of our customers and their transactions are key. You are proficient in processing a wide range of financial transactions and always transact in a manner that is aimed at minimizing customer effort and maximizing positive customer experience.
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Manage/Mitigate the Risk | Non-Exempt | 25% |
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Required Knowledge, Skills and Abilities:
- High Initiative – Self-starter, highly motivated, and determined to succeed. You often go above and beyond and do not wait to be told what to do next.
- Flawless Execution – Meets deadlines, exceeds goals and expectations and consistently delivers projects and tasks on time, if not sooner.
- Leadership – Cheer captain. You uplift and inspire others to succeed and follow through
- Past Success – You have a proven track record, a top-achiever, with the confidence to tackle even the biggest challenge.
- Adaptability – You are a change agent for all things new and innovative. You embrace an optimistic outlook when faced with environmental and cultural changes most especially when dealing with multigenerational audiences.
- Communication – You have strong verbal and written communication abilities and are able to communicate effectively and professionally with customers through all Bank of Guam channels.
Education and Experience:
- College degree OR
- High school diploma or equivalent and (1-2) years of experience in cash handling and/or customer service arelated field
Physical Requirements & Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
- Seeing: Must be able to read report and use computer regularly (100%)
- Hearing: Must be able to hear well enough to communicate to coworkers regularly (67-100%)
- Fingering/Grasping/Feeling: must be able to write, type, use phone, regularly (100%)
- Lifting/Pulling/Pushing Frequently (34-66%)
- Climbing/Stooping/Kneeling Occasionally (12-33%)
- Seeing: Must be able to read report and use computer (100%)
Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors. Must be proficient in Microsoft Office.
Fair Labor Standards Act (FLSA) Categorization
Based off of the duties that are described for this role, this is a Non-Exempt Role
This is Me! It is important to note that the job description above is intended to describe the general nature and expectation of work to be performed by employees and potential candidates and is not an exhaustive list of responsibilities, duties and skills required. Additionally, it does not establish a contract for employment and is subject to change at the discretion of the Bank. Employees must remain in their respective position for a minimum of (1 year) with the exception of a promotional opportunity where the minimum qualifications have been attained.
I acknowledge and accept this challenge and feel I am the most qualified candidate to fill this role. Moving forward, I am committed to remaining actively engaged in this organization and pledge to always consult the heart in matters concerning the Bank by demonstrating our brand characteristics of AUTHENCITY, COMPASSION, COURAGE and PERSEVERANCE with my team and all of our customers.
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