Customer Service Associate bei Duncan-Parnell

Duncan-Parnell is one of the Southeast’s leading distributors of technology products and services for the construction, engineering, survey, and design industries. With a rich history of over 75 years, Duncan-Parnell applies keen attention to its customers' needs, applications, and challenges to offer product and service solutions that add automation, efficiency, and productivity to our clients’ operations to make their projects more successful. 

Duncan-Parnell succeeds through dependability and a customer-first mindset to solve tough operational challenges through the implementation of technology. With the combination of our people, their commitment and dependability, and by offering great products from such trusted brands as Trimble, and HP among others, Duncan-Parnell continues to grow and become the top choice for the industries we serve.

Duncan-Parnell is looking to add a Customer Service Representative to our Charlotte, NC team. This Customer Service role is a critical position providing service and administrative support to our customers and internal staff.  If you are friendly, organized and detail-oriented then this could be the role for you.

Job Overview 

The Customer Service Representative is responsible for providing stellar service to external and internal customers. This role serves as the liaison between customers and DP Sales Representatives and Production staff to ensure all print jobs are processed correctly and delivered on time and within quality standards. 

Essential Functions and Duties 

• Interact positively and professionally with walk-in, phone, and email customers. Answer questions, provide information about products and services, take orders, communicate order status, and resolve any issues in pursuit of excellent service and support.
• Communicate openly, clearly, and accurately with other DP departments and coworkers.
• Work closely with the Credit department to investigate and resolve any disputed credit items.
• Open and close local facility each day according to posted hours of operation.
• Count monies and prepare (write) deposits on a daily basis.
• Learn and use internal product codes for daily sales entry and tracking.
• Properly prepare and file paperwork; send internal correspondence to the corporate office on a weekly basis.
• Provide quality support in a variety of operational and administrative areas including, but not limited to, billing, order placement, shipping/receiving, and stocking supplies.
• Perform additional duties and tasks as assigned by the Office Manager. 

Required Skills & Abilities 

• Positive, friendly, helpful, “can-do” attitude with a proactive service mindset and customer-orientation that underscores commitment to customer satisfaction.
• Must be dependable and punctual, with a solid work ethic and ability to work independently and in a team environment with little direction while achieving standards and timelines.
• Personally accountable for own words, actions, and performance on the job.
• Effective listening, verbal, and written communication skills to be able to interact positively and professionally with customers and co-workers.
• Desire and ability to be constructively coached and continuously learn new information, skills, and concepts in a dynamic, progressive environment.
• Effective organization and time management skills with the ability to multi-task and work well in performing duties, meeting deadlines, and following up in a timely, professional manner.
• Attention to detail with the ability to focus and work consistently with accuracy. 

Education & Experience

• High school diploma or equivalent required.
• One or more years of customer service experience required. 
• Experience using multi-line telephones and general office equipment.
• PC skills with hands-on proficiency in MS Office applications, including Word, Excel, and Outlook. 

Other

• Must support and abide by Duncan-Parnell’s values, mission, policies, and practices in all activities and interactions with co-workers, customers, suppliers, and other stakeholders.
• Must be able to perform critical physical tasks in support of the core functions of this position, including sitting, standing for up to one hour at a time, walking, lifting up to 50 pounds, carrying, reaching, operating office equipment, and driving a motor vehicle.
• Work hours are Monday through Friday 7:30 AM to 4:30 PM and/or 8:00 AM to 5:00 PM ET. 

Duncan-Parnell Offers a Comprehensive Benefit Program Including:

• Pay commensurate with experience
• Medical, dental, vision, life, and long-term disability insurance
• Medical and dependent care FSA or HSA
• Quarterly Incentive Program
• 401(k) Retirement Plan
• PTO & holidays 

The above statements are intended to describe the general nature and level of work being performed by employees in this position.  They are not intended as a complete list of all responsibilities, duties, and skills required.  All personnel may be required to perform duties outside of their normal responsibilities as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.