Front Desk Coordinator bei NACS

About NACS

The leading global trade association dedicated to advancing convenience and fuel retailing, NACS advances the role of convenience stores as positive economic, social and philanthropic contributors to the communities they serve and is a trusted adviser to retailer and supplier members from more than 50 countries. The U.S. convenience store industry, with more than 152,000 stores nationwide selling fuel, food and merchandise, conducts 160 million transactions daily and had sales of $860 billion in 2023. A member-driven organization, NACS has 70-plus employees and an annual operating budget of approximately $60 million. 

NACS supports the industry through its media platforms, advocacy efforts, research, events, products & services, and industry initiatives, helping members stay informed and connected. NACS Media is the voice that connects the convenience and fuel retailing industry through various channels, including its award-winning monthly publication NACS Magazine, NACS Daily e-newsletter and other modern media such as its weekly Convenience Matters podcast and Convenience Corner blog. This is where ideas are shared, products are launched, and consumer needs are solved.
 

NACS also is a hub for cutting-edge research, insightful analysis, innovative educational opportunities and key industry initiatives that aim to advance the future of convenience and fuel retailing, including the NACS Show, one of the largest annual tradeshows in the country; more than a dozen targeted and regional events; 5 executive education programs at  ivy-league universities and extensive advocacy to both elected leaders and the general public. Here is more about what it’s like to work at NACS.

Position Overview:

NACS is seeking a personable and welcoming Front Desk Coordinator to be the face of our organization. In this role you will serve as the first point of contact for visitors and callers, greeting guests with a positive attitude and ensuring prompt, courteous responses to incoming phone calls and voicemail messages.. 

You will also manage incoming and outgoing mail, assist with maintaining the customer database, and provide essential administrative support to help keep our operations running smoothly. The ideal candidate is approachable, service-oriented, and thrives in a dynamic environment.

This is a nonexempt position under FLSA guidelines. This position will report to the Head of Customer Data & Administrative Services and is  based onsite at NACS Headquarters in Alexandria, VA.

Scope of Responsibilities:

• Greet and assist all guests upon arrival at the NACS office.
• Handle telephone inquiries and return messages promptly.
• Support the meetings team with room setup and coordination of catering needs. 
• Sort and distribute incoming mail and packages. 
• Prepare and send outgoing mail, including letters and packages. 
• Deposit checks received  at the NACS office, following approval protocols.
• Stocking all galleys and coolers with beverages and other supplies.
• Replenish paper and supplies at printer stations.
• Assist with supply inventory and  place special orders as needed.

Assist with updates and maintenance of the customer database, as time permits.

Requirements:

• High school diploma or equivalent
• 0-1 year of professional office experience in an administrative, customer service, or hospitality role is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and keen attention to detail for managing supplies and mail.
• Proactive and enthusiastic team player.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Ability to be on your feet occasionally for tasks like stocking galleys, setting up rooms, and distributing mail.
• Ability to lift and move up to 25 lbs. (e.g., boxes of paper, supplies, and catering items).

NACS Culture

We hugely value, invest in and are devoted to the constructive culture that we’ve built and work on every day at NACS. Almost everything we do requires broad, multi-department collaboration to ideate and execute creative initiatives that deliver compelling value to our members and our industry. What that requires is a relatively flat organizational structure that empowers teammates at different levels from all departments to constructively engage and support each other.  Titles really don’t matter in such an organization. What matters is a culture of constructive behaviors that relishes divergent perspectives to craft well thought-out initiatives and then come together to execute them. NACS Values:

• Do the right thing
• Focus long term
• In their terms
• Be fiscally responsible
• Strive for excellence

The NACS Culture is highly collaborative, and we are better when we are together. NACS is a culture that believes in working together from the office. 

Other Pertinent Information

• Salary commensurate with experience
• Less than 5% travel
• In-Office Position 
• Metro Accessible – 2 blocks from King Street metro

NACS is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis. All applicants will be considered for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, age, marital status, veteran status, disability, sexual orientation, and any other legally protected status.

As the leading global trade association for convenience and fuel retailers, NACS advances the role of convenience stores as positive economic, social and philanthropic contributors to the communities they serve and is a trusted adviser to its retailer and supplier members from more than 50 countries. The U.S. convenience store industry, with more than 152,000 stores, conducts more than 160 million transactions daily and had sales of $860 billion in 2023. For more information, visit convenience.org. Follow NACS on LinkedIn, Twitter, Facebook and Instagram.