Quality Support Administrative Assistant bei The Arc Baltimore

The Quality Supports Administrative Assistant provides critical support to Outreach and Quality Enhancement department, ensuring efficient operations and maintaining high-quality standards. This role is responsible for various administrative tasks, data management, and communication, contributing significantly to the department's success. Position reports to the Vice President of Quality Supports.

Our Mission
The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.

Who We Are
Since 1949, The Arc Baltimore has been an indispensable resource, providing employment training and support, day and residential services, family support and education, treatment foster care, assistive technology services, respite care, public policy advocacy, and information and referrals.
The Arc Baltimore’s full and part-time employees provide services at people's homes, places of employment, day centers, and neighborhoods.

What We Offer
A generous benefits package including:
• 8 Holidays, 15 Vacation days, 9 Sick and Safe Leave days• Single and family medical, dental, and vision coverage
• Health and Dependent Care Flexible Spending Accounts (FSAs)
• Voluntary Accident and Hospital Indemnity insurance
• Short-Term Disability (STD) and Long-Term Disability (LTD)
• Life insurance (Employee, Spouse, Children)
• 403(b) plan with employer match available after 1 year
• Employee Assistance Program (EAP) and Health and Wellness package
• Legal Assistance and Pet plans
• Tuition Reimbursement
• Employee Discount Program

Job Responsibilities
• Perform duties associated with Quality Enhancement: track Notice of Compliances, Statement of Deficiencies, and approved Plan of Correction.  Enter POCs and NOCs in ICM.
• Send daily on-call nursing log to all programs and supporting departments. Follow up with programs to submit incident reports.
• Procure necessary document requests from external organizations such as but not limited to Office of Health Care Quality and Developmental Disabilities Administration in a timely manner.
• Maintaining, planning, and scheduling certifications, workshops, and compliance related documentation.
• Organize and maintain files on Family Fund Applications.
• Enter demographic and basic information into iCare Manager for new admissions.
• Scribe meeting minutes in Admission, Review & Discharge meetings.  Adding follow-up as informed to the Director of Outreach.
• Assist Outreach department with Adopt-A-Family process.
• Identify, track, and follow up prior to DHCA Medication Errors submissions. 
• Scheduling follow ups 
• Complete all agency required training for position.
• Collaborate with all Arc departments and staff as well as other agencies.
• Maintain closed files and provide records as needed.
• Perform other duties as assigned by supervisor.

Qualifications

Required:
• 2-3 years of administrative experience required. 
• Must be at least 18 years of age.
• High school diploma or G.E.D required.
• Valid driver’s license (not provisional) with a clean driving record and reliable transportation required.

Preferred: 
• Experience working in the Human Services field preferred.

Knowledge, Skills and Abilities
• Excellent communication and customer service skills.
• Proficient with computer software programs; Microsoft Word, Excel, Power Point, Publisher, and Outlook.
• Operating office equipment including printers, copiers, and multimedia instruments.
• Outstanding organizational and time management skills necessary.
• Must work effectively within a team environment.

Working Conditions
• The position is classified as Light Work: It involves sitting most of the time with a small degree of pushing/pulling of arm or leg controls.
• Flexibility in availability outside of normal work hours. 
• Lifting 20 lbs. maximum with infrequent lifting or carrying of objects weighing up to 10 lbs.
• Must be available by use of a personal cell phone.

The Arc Baltimore provides Equal Employment Opportunities (EEO) and is committed to a workplace free of discrimination and harassment based on race, color, religion, age, gender, sex, pregnancy, national origin, disability, height, weight, gender identity, marital status, military status, sexual orientation, veteran status, genetic information, or any other characteristic protected by law. We welcome everyone interested in our mission to join us. If you require accommodation during the application process, please contact us and we will make every effort to meet your needs.