Administrative Officer - Outpatient Clinics bei Mercyagedcare

Employment Type: Part Time - Fixed Term Contract

Hours: 28 hours per week

Classification: HS1

Location: Werribee Mercy Hospital

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: Andrea Ryan, Manager Patient Services ([email protected])

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health and help our teams deliver even greater outcomes.

About the opportunity

We are looking for a dynamic and highly motivated person to join the Outpatient Clinics (OPC) Reception Team at WMH. This role is responsible for the efficient operation of the administrative duties involved in the Outpatient Clinics.  This includes working with the electronic referral system CRM, iPM and QFlow supporting the outpatient journey working closely with the nursing / midwifery and medical teams.  You are required to provide support to other team members and actively participate in key activities of Werribee Mercy Hospital.

• 0.7 EFT

• Fixed Term Contract until September 2026

• HS1 Classification

• Flexibility with the roster to cover planned and unplanned leave

What you’ll bring:

You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

To thrive in this role, you will have:

• Experience working in a customer facing, fast paced and dynamic environment (essential)

• Understanding of a patients journey in a public hospital and experience with patient management systems or similar

• Strong person-centred focus and excellent conflict resolution skills

• Demonstrated administrative and, Microsoft Office skills

• A motivated and “can-do” attitude with the ability to learn quickly and go the extra mile

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check and Working with Children Check

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.