Sales Coordinator bei Sheraton La Jolla Hotel

About the Role:

The Sales Coordinator at Sheraton La Jolla Hotel plays a pivotal role in supporting the sales department to drive revenue growth within the hospitality, tourism, and recreation industry. This position ensures seamless coordination of sales activities, managing sales orders, and maintaining accurate sales accounting records to support business objectives. The role requires working closely with outside sales teams and internal departments to facilitate communication and efficient workflow in a fast-paced environment. The Sales Coordinator will also manage scheduling flexibility to meet the dynamic needs of the sales team and clients. Ultimately, this position contributes to enhancing customer satisfaction and achieving sales targets through effective multitasking and organizational skills.

Minimum Qualifications:

• Proven experience as a Sales Coordinator or in a similar sales support role within the hospitality or related industry.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Strong organizational and multitasking abilities to manage multiple priorities efficiently.
• Excellent communication skills to liaise effectively with sales teams and clients.
• Ability to work a flexible schedule to accommodate business needs.

Preferred Qualifications:

• Experience working in the hospitality, tourism, or recreation sectors.
• Familiarity with sales accounting processes and software.
• Previous experience supporting outside sales teams.
• Knowledge of customer relationship management (CRM) systems.
• Ability to thrive in a fast-paced, dynamic work environment.

Sales Coordinator – 

Sheraton La Jolla Hotel

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Minimum of 2 years previous hotel sales experience required.
• Knowledge of LightSpeed and CI/TY is helpful.
• Must be a local resident.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Requires excellent communication skills, both verbal and written.
• Must possess advanced computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• Extensive knowledge of the hotel, its services and facilities.
• Strong team player, able to partner with management and other employees in a professional manner.
• Must be able to push, pull, bend, stoop, squat and stretch to fulfill job tasks.
• Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.

Job Responsibilities

Responsible for ensuring effective communication between sales, management, clients, guests, and hotel operations. Support the sales management department by giving administrative support to the department managers. 

• Qualifying customers and answering questions while gauging their level of interest
• Manages the full sales process, with clear project timelines, milestones and management responsibility for the delivery and success of the groups.
• Prepare sales-related documents throughout the sales process (e.g., contracts, group resumes, rooming lists).
• Enter, retrieve, reconcile, and verify information (e.g., rooming lists, commissions, planner points, no-shows, attrition) in software involved in the sales process.
• Maintain group block spreadsheet.
• Perform clerical duties such as reporting, filing, and answering phones.
• Support administrative needs of groups with detailed list of processes with establishing blocks, managing, and balancing inventory.
• Process accounting administrative duties including payments, deposits, reconciling, billing, commissions, rebates, collection, disputes and research.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by Director of Sales.

Responsibilities:

• Coordinate daily sales operations including processing and tracking sales orders to ensure timely and accurate fulfillment.
• Support the sales team by managing schedules, preparing sales reports, and maintaining communication between outside sales representatives and internal departments.
• Utilize Microsoft Office products to create presentations, spreadsheets, and documents that assist in sales planning and reporting.
• Handle sales accounting tasks such as invoicing, billing, and reconciliation to maintain accurate financial records.
• Adapt to a flexible work schedule and multitask effectively to meet the demands of a fast-paced hospitality environment.

Skills:

The required skills such as multitasking abilities and proficiency with Microsoft Office products are essential for managing the diverse and simultaneous tasks involved in sales coordination. Sales accounting knowledge is applied daily to ensure accurate financial tracking and invoicing, supporting the overall sales process. Working in a fast-paced environment demands adaptability and effective time management to meet deadlines and client expectations. Coordinating with outside sales teams requires strong communication and organizational skills to facilitate smooth operations. Flexibility in scheduling allows the Sales Coordinator to respond promptly to changing priorities and support the sales department effectively.