Branch Manager bei Newman Tractor LLC

Description

Guiding with Principles and Passion! Newman Tractor is a heavy equipment sales, rentals & parts dealership. We paired our dealership with used equipment and a wide array of attachments to serve the construction, utility, mining, energy, and agricultural industries. We continue to grow and have expanded to 5 locations across KY, FL, and OH, renting nationwide.

Newman Tractor is founded on strong principles that guide us, our employees, and our customers to always do what is right and pour into those we serve. We strive to be an employer of choice providing our employees with a trusting and nurturing work environment. Our aim is to hire humble & hungry individuals looking to grow in their career both personally & professionally. We believe in sharing our success not only with our employees but also with our greater community and invite you to learn more by applying to our open position!

The Apopka Branch Manager has a heightened responsibility for leading all aspects of service and parts operations at the branch level, including oversight of shop and field technicians. This hands-on leadership role combines the core duties of a Service Advisor, Parts Specialist, and Shop Foreman. The Apopka Branch Manager ensures superior customer service, efficient workflow, accurate parts support, and high-quality technician performance to support equipment uptime, profitability, and customer satisfaction. Responsibilities also include supporting sales, customers, branch growth, and company image.    

Requirements

 Service Operations & Work Order Management 

• Serve as the main point of contact for customer service needs and internal repair coordination 
• Open, manage, and close work orders accurately and on time; ensure the Four C’s (Complaint, Cause, Correction, Coverage) are documented 
• Maintain real-time updates on work order status; update at 10:00 AM and 2:00 PM daily 
• Review and approve service quotes; communicate estimates and approvals with customers 
• Ensure timely communication at all key touchpoints (work order creation, quote, parts ordered, repair in progress, completion) 

Technician Leadership 

• Manage daily assignments, performance, and scheduling of service technicians (shop and field) 
• Monitor labor efficiency, timecards, and productivity 
• Conduct daily toolbox talks and oversee job quality and safety 
• Assign and oversee quality control inspections on completed jobs 

Parts Coordination & Support 

• Identify, source, and order parts required for work orders 
• Work with vendors and the internal parts department to manage special orders, backorders, and emergency needs 
• Ensure accurate parts quotes and tracking within work orders 
• Maintain accurate inventory levels and communicate part delays or substitutions 

Shop Workflow & Customer Support 

• Coordinate job priority and technician dispatch to minimize downtime and meet repair deadlines 
• Maintain a clean, organized, and safe shop environment 
• Coordinate with Sales, Rental, and Parts for internal and external job priorities 
• Act as liaison between departments to ensure units are rent-ready or delivery-ready post-repair 

Branch Management 

• Manages the branch growth with complete profit and loss responsibility 
• Ensure customer satisfaction by maximizing the uptime of customer equipment through exceptional customer care 
• Oversee and or participate with daily sales activity, meets with customers, evaluates branch performance reports, and consistently seeks more effective sales strategies through the marketing and promotion of Company products and services 
• Maintain and enhance Newman Tractor’s image 
• Meet with customers to discuss the Company's products and services 
• Assist with VP of Sales and Florida VP of Ops to set quarterly and annual sales goals for branch 
• Works with Branch team or operates in each individual position as needed (Product Support Representatives, Sales Representatives, Rental Coordinator, Service Manager, and Parts Manager) 
• Manage and facilitate building and yard maintenance to appropriate vendor 
• Monitor and manage equipment inventory for branch goals 

Key Performance Indicators (KPIs): 

• Work Order Closure: 90% closed within 48 hours of last labor 
• First Time Fix Rate (FTFR): Target 85% or higher 
• Labor Recovery: Target 95% or higher 
• Technician Efficiency: 90% or higher billable time 
• Parts Fill Rate for Repairs: 95% or higher 
• Customer Communication Compliance: 100% at all service touchpoints 

Qualifications: 

• 5+ years of experience in a heavy equipment dealership or rental environment 
• Proven leadership experience in service or parts operations 
• Strong working knowledge of ERP systems, work order platforms, and parts systems (e.g., eEmphasis, CDK, or similar) 
• Effective leadership, communication, and organizational skills 
• Ability to work in a fast-paced, hands-on role while managing multiple priorities 
• Career history of sales and marketing experience with a successful sale record 
• Demonstrates detailed knowledge of Company's products and services 
• Possesses knowledge of competitor products and markets 
• Awareness of best sales practices and methods 
• Basic technical, operational, and maintenance needs of construction equipment 
• Ability to understand and analyzes business reporting, finance, and accounting 
• Strong motivational and leadership skills 
• Excellent interpersonal and customer service skills 
• Excellent communication skills  
• Proficiency with Microsoft Office- excel, Word and Outlook 
• Logistical experience is a plus 
• OSHA and MSHA experience is a plus 

Benefits

• 80 hours of paid vacation (prorated in year of hire)
• 401k with up to 4% match of total compensation
• HDHP & Co-pay medical plans with 80% of premium paid by employer for employee coverage (other coverages available)
• Voluntary coverages offered for Dental, Vision, Voluntary Life, Accident & Critical Illness
• Company provided STD, LTD, and Life Insurance
• Yearly work boot allowance
• Other benefits can be discussed with eligible applicants

Work Details

• Paid Bi-weekly
• Work hours: 7am-5pm, Monday thru Friday