Outbound Call Center Representative bei Maplecrest Ford Lincoln

BUSY Dealership in search of hard-working driven individuals ready to make BIG MONEY

We are different than any other Call Center because of our will to WIN and be #1.if you want to grow within a company be successful this is the opportunity for you.

Maplecrest Ford Lincoln is looking for a customer service representative to join our team in our [Vauxhall] office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Schedule appointments and maintain a consistent average
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
• Track interactions in CRM - Record customers interactions in the internal system for cross-functional awareness and relationship development.

Requirements:

• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system
• HUSTLE and DRIVE