Intake/Employment Coordinator bei At Home Healthcare

Description

• Conduct thorough intake assessments of prospective clients, ensuring all clinical and non-clinical information is accurately gathered and documented. 
• Obtain initial authorizations and maintain ongoing service authorization, including renewals and extensions, per regulatory requirements. 
• Assists with maintaining a complete and accurate visit schedule, tracking staff and availability, cancellations, late arrivals and/or early departures from assigned shifts, fully utilizing assigned scheduling software.
• Monitors electronic clock-ins and clock-outs for field staff, addresses missed clocks, and troubleshoots as needed.
• Finds replacements for staff that call in sick or are unable to work as needed.
• Recruits, interviews, and processes clinical new hires.
• Completes orientation and coordinates new hire training.
• Understands and assures adherence to all organizational and external policies, procedures, and processes (administrative, personnel, etc.). Seeks guidance and further clarification of organizational policies, procedures, and processes when uncertainty/confusion arises.

Qualifications

Required Education:
- LPN licensure

Preferred Experience:
- 1 year of experience in a customer service or administrative role and/or in home care.
- Experience with data entry and record keeping.
- Experience with scheduling and appointment setting.

Required Skills and Abilities:
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Ability to maintain confidentiality and handle sensitive information.
- Ability to learn new software and systems quickly.