Customer & Employee Experience Coordinator bei Keystone Technologies Inc

The Opportunity:

This role is critical in supporting the overall customer experience both internal and external along with Executive Leadership teams by ensuring seamless operations, coordinating key projects and events, and enhancing the overall internal and external customer experience. The ideal candidate brings strong organizational and communication skills, a proactive mindset, and the ability to manage multiple priorities in a fast-paced, collaborative environment. Customer experience coordinator will handle a variety of responsibilities ranging from preparing executives for high-level meetings, creating complex reports and presentations, and providing logistical and operational support for key customer visits, and internal/external events. Your work will directly contribute to our continued success in delivering exceptional service.

Who we are:
Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy." We are an engaged and collaborative team where individuals are supported to reach their full potential.

Keystone's core values:

• Wow Customers

• Do Right

• Grow Passionately

• Value People

• Challenge Convention

What we offer:

Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

Your Impact:

• Prepare leader(s) for meetings by creating, gathering, and/or organizing materials, identifying key questions to be prepared to answer and preparing reference material in an effective manner

• Executive Team calendar management and schedule coordination for executive meetings

• Prepare and/or review complex reports and presentations which may require conducting research to add value to material and/or gathering and summarizing information and/or data

• Prepare, organize and maintain correspondence, memorandums, and documents, which may be confidential in nature for leaders to review and approve

• Make phone calls, write emails, and relay messages to internal and external personnel

• Serve as a trusted advisor, accountability champion, engage in problem solving as needed, and anticipate requests as early as possible

• Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner

• Book travel arrangements, process and reconcile expense reports and invoices for payment in a timely manner and in compliance with company expense policies

• Plan, coordinate and execute special events and/or projects as needed such as leadership events, sales summits, and meetings with internal and external stakeholders

• Support Sales & Product Development Executives in planning HQ visits for key customers and suppliers. This may include dropping off welcome bags to nearby hotels, acquiring customized swag items, printing schedules and/or other event planning activities

• Order meals for meetings and company events as requested

• Support Sales & Marketing when needed. This also includes assisting in the preparation of presentation documents and reporting (Nemra/NAED, ETC)

• Support Sales & Marketing on promotional related topics including promotion execution fulfillment, and Promo S&OP

• Provide support to Human Resources for key employee events such as the annual Fun Fest as requested

• Act as central point of contact for all facilities concerns, coordinating with necessary stakeholders to respond in a timely manner to maintenance and repair matters

• Ensure Keystone headquarters is always clean and presentable, including the front lobby, breakrooms and conference rooms

• Maintain required supply of refreshments for Keystone headquarters

• Other duties as assigned

What you bring:

5+ years of Sales Support or Administrative experience in small to mid-size private company?

• Prior experience supporting executives in a fast-paced environment is strongly preferred

• Microsoft Office experience with strong working knowledge of Word, Excel, PowerPoint, and Teams

• Travel planning experience including booking flights, hotels, and conferences

• Valid PA driver�s license with good driving record

• Track record of being a self-starter and strong independent contributor

• Demonstrated ability to manage priorities and requirements

• Unrelenting commitment to confidentiality and boundaries

• Ability to work in a collaborative, virtual, and team-based environment

• Demonstrated ability to establish strong team relationships and deliver exceptional customer service

• Strong interpersonal skills, integrity, teamwork, energy and flexibility

• Pleasant, approachable and professional demeanor that represents Keystone in a manner that aligns with the company values to all internal and external stakeholders

• Strong time management skills

• Excellent verbal and written communication skills

• Strong organizational skills and ability to multitask

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.