Client Accounts Receivable Specialist I bei Trevipay

General Summary: This position is for a self-motivated, results oriented, enthusiastic individual who will work on a variety of collections and AR duties within our B2B programs, to include interacting with internal teams and external clients, customers and merchants.  Principal Duties and Responsibilities for Client Accounts Receivable Specialist I • Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts • Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders • Answer incoming phone calls, make outbound calls, and successfully respond to customer inquiries • Meet/exceed departmental KPI's (past-due rate, 60+%) • Demonstrate the ability to meet/exceed both quality and productivity performance expectations • Respond to customer/client inquiries in an accurate and timely manner • Respond to requests for information, such as payment history and open invoice requests, and navigate core systems as needed • Demonstrate the ability to solve for root cause, helping to set customers up for future success Qualifications Competencies/Skills • Ability to multi-task and make routine decisions • Ability to work quickly and accurately simultaneously • Ability to meet deadlines • Customer-centric focus and professional demeanor • Strong communication skills including writing, speaking and active listening • Positive attendance, dependability, and reliability • Proven ability to assess, prioritize, and balance daily workload • Proficient knowledge of Windows applications, including Outlook, intermediate Word, and Excel • Attention to detail • Listens with empathy Years of Experience • 0-1 years of experience preferred Education (High School Diploma, Associate, Bachelors, Masters) • High School/ College/ Bachelor Degree preferred

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