Product Administrator bei Thermo Fisher Scientific

Work Schedule

Environmental Conditions

Job Description

Position Summary:

The Product Administrator is part of a team which supports the Portfolio Management group (Portfolio Leader, Product Manager, Associate Product Manager) in the delivery of effective, timely and accurate product support to customers/market as well as the effective management & maintenance of product masterdata across the portfolio. 

Key Responsibilities:

Masterdata Management

• Ensure consistency, accuracy, and accountability for critical data.
• Manage key sub-streams including master data for Product, Vendor, and Customer.
• Maintain product master data, including new item setups, descriptions, database audits, price updates (buy to list updates including year-end process, with approvals from Product Managers), alternatives, and pack sizes.
• Implement data governance at the local level as defined by Regional/Global Governance strategy.
• Maintain and ensure data consistency across multiple ERPs.
• Complete the product discontinuation process including effective & clear communication internally.

Product Administration

• Manage product extensions in systems, product price changes, product discontinuations, and online SKU extensions.
• Support Product Managers with product queries, including liaising with supplier partners and divisions.
• Provide support for complex quotations and tenders with product coding and alternatives.
• Liaise with sales support to provide timely feedback to external and internal contacts.
• Handle Certificates of Analysis (COAs) and quality-related product data and information.
• Manage customer notifications and address product issues.

Digital Product Support & Strategy Implementation

• Maintain the product database and act as the gatekeeper for data integrity across multiple platforms for the end-to-end Product Lifecycle Management process, including ongoing database audits, ensuring professional presentation and easy access to product information.
• Act as a subject matter expert for the Product Lifecycle Management process across all platforms, including the development and ongoing maintenance of SOP documents, and training and onboarding new staff as required.
• Own and maintain the Digital Master SKU list (MSL) and set up and maintain the product item cross-reference table to support digital SKUs across all platforms.
• Own the failed validation order process for items on the cross-reference table to ensure customer order issues are resolved within agreed targets.
• Hold ANZ Approver status for Open Text Media Manager (OTMM), ensuring timely approval of digital images and PDFs to be published to thermofisher.com.
• Coordinate the Annual Supplier List Price Movement, including managing and maintaining the supplier list price register and price changes (pre and post launch) to maintain profit integrity across all platforms.
• Set up and maintain PROMO pricing (including clearance center) on Product Manager requests across all platforms.
• Support Product Managers in their communication with both internal and external customers regarding digital product queries, ensuring accurate and efficient information dissemination.

Minimum Requirements/Qualifications:

• Intermediate to advanced level competence in computer skills; specifically the Microsoft Office suite applications – Excel, Word and Outlook.
• Tertiary qualification in Science (Preferred)
• Laboratory experience (Preferred)
• Customer service skills
• Previous experience in a sales & marketing or administrative support role

Skills & Attributes:

• Excellent communication skills, both written and verbal
• Results oriented and driven to succeed
• Ability to manage customer relationships across a range of cultural business environments.
• Strong time management and organisational skills, with a methodical approach to processes.
• Ability to successfully prioritise a high volume of work effectively whilst meeting customer expectations.
• Attention to detail with a high degree of accuracy in tasks performed
• A “customer-first” attitude.

Benefits

Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.

• Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
• Flexibility: Balance your work and personal life with flexible arrangements.
• Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
• Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
• Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.

Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 120,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

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