Service Advisor bei Rifenburg

Position Overview:

Working closely with and under the direction of the Service Manager, the Service Advisor plays a critical role in coordinating the maintenance and repair of all heavy equipment and trucks across job sites and shop locations. This position ensures service requests are managed promptly, technicians are scheduled efficiently, and clear communication is maintained between service staff, field crews, management, and customers.

Essential Job Functions:

Dispatch Coordination

• Assign and dispatch service technicians for equipment/truck maintenance and repairs, including emergency service.
• Prioritize service requests based on urgency, location, and technician availability.
• Monitor technician progress, adjust schedules as needed, and communicate changes promptly

Communication & Documentation

• Serve as the primary point of contact between field teams and the RES Service Department.
• Maintain accurate records of service calls, work orders and equipment status.
• Communicate delays, updates and completion times to relevant stakeholders.
• Provide excellent customer service by handling inquiries, resolving issues, and delivering timely updates.

System & Reporting

• Open, track, and close all service work orders to ensure accuracy and timely completion.
• Utilize fleet management software to track service history and upcoming maintenance.
• Generate daily, weekly and monthly reports on service performance and equipment downtime.

Additional Functions:

• Prepare and distribute follow up reports for Teams Maintenance sheets and Product Link resolution.
• Support timecard entry and submission for service technicians as needed.
• Generate telematics reports related to service activities.

Qualifications:

• Associates degree in a related field (Preferred)
• 3+ years of field and/or office experience in a heavy equipment and or trucking repair environment.
• Solid understanding of construction equipment and basic mechanical terminology.
• Proficiency in heavy equipment service systems and Microsoft Office Suite software
• Demonstrated ability to deliver professional and responsive customer service.

Preferred Skills:

• Experience with; HCSS Dispatcher, Visionlink, Komtrax, Caterpillar WebSys and Vista preferred.
• Strong organizational, planning and leadership skills.
• Ability to thrive in a fast-paced, high-pressure service environment.
• Excellent communication and interpersonal skills for both customer and internal interactions.

Rifenburg Companies follow EEO Federal and State guidelines prohibiting employment and job discrimination. It is the policy of Rifenburg Companies to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, carrier status or any legally protected status.

The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training including apprenticeship and on-the-job training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.