Quality Assurance Supervisor bei Airbus

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Job Description:

Airbus Helicopters is looking for a Quality Assurance Supervisor to join our Quality Team in Grand Prairie, TX. In this role you will direct and coordinate operational quality functions in line with applicable policies, procedures, regulations and contracts. You will also oversee incoming, final, in-process, quality gate and milestone inspections to find opportunities for improvement throughout the inspection cycle of components and aircraft. Additional facets of the role include:

• Evaluate and report on performance of team members and assign duties as required or directed by management

• Evaluate the airworthiness of aircraft, repairs, and components.  

• Must be able to make decisions regarding safety of flight operations. 

• Advanced decision making required between team members and other departments regarding aircraft status.

Note: The incumbent for this role must have a valid & current Airframe and Powerplant License (A&P)

Meet the team:

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen.

Your working environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

Compliance:  55%

• Ensure inspection criteria and activities performed are in accordance with approved data, maintenance manuals and regulatory requirements (i.e. FAA/OHSA/EPA), as well as company policies and procedures

• Make sure safety compliance standards are met in the quality department, for example use of personal protection equipment, identification of FOD, cleaning of parts and aircraft and parts protection

• Maintain documentation used throughout the process to ensure compliance with regulations, configuration, obsolescence, and design

• Actively participate in all quality gates and/or in-process milestone inspections to identify potential issues and ensure that articles and aircraft are on schedule

• Coordinate with Quality Engineering, Design Office and Technical Support to resolve technical issues/non-conformities in a timely manner and maintain target delivery date

• Collaborate with Civil and Military Programs counterparts to meet customer contract requirements

• Assist management team with the coordination of offsite maintenance activity and offsite deliveries

• Review work performed for proper documentation 

• Supervise inspection of a variety of articles, products, or materials manufactured onsite or received from suppliers

• Manage final inspections to verify conformance to type design

• Use precision measuring tools to verify dimensions, finish and other measurable or observable characteristics of articles and aircraft

• Ensure inspection standard operating procedures and design drawings and data to perform quality inspections on consumable material, subassemblies and raw material are met

• Generate Non-conforming reports to record and control nonconforming material throughout the company

• Ensure that non-conformities are handled and monitored from creation to closure

• Perform risk mitigation of potential escapes endangering the article or aircraft safety and launch immediate corrective action for any identified escapes or near misses

• Attends all department and company meetings to address any quality related issues. Reports daily quality activities Quality Management.   

• Ability to return to service company owned aircraft.   

• Provide facility tours to customers and victors as required.  

• Responsible for implementing training matrix and for training new quality inspectors. 

• Acts as a Lead Auditor on the Internal Audit Team. 

• Provides escort support during external audits.

Leadership:  25%

• Apply Airbus Core Values to create an environment for success, set the example, uphold the standard and welcome challenges while maintaining integrity, commitment, confidence, teamwork, customer focus, respect and reliability

• Demonstrate situational awareness skills by critically analyzing complex situations to create balance between the needs of the customer, regulations, and company objectives

• Apply active listening and observation skills to identify behaviors, events and points of agreement/disagreement to correctly clarify the source of issues in order to develop and prioritize plans for resolution in regards to schedule and personnel

• Organize periodic team meetings to ensure effective communication of company/department projects, resolve issues, customer needs and company/department objectives

• Support quality management in planning and prioritizing the workload of all assigned personnel based on status meetings, company schedule and customer requirements to ensure on time delivery

• Motivate and develop the quality team to which they are assigned objectives are met.

• Conduct periodic performance evaluations, competence assessments, and development plans of team to make recommendations on merit, promotion, transfers, hiring, and disciplinary actions up to termination

• Focal point for performing interviews and final selections for inspection personnel with guidance and oversight from quality management

• Research and validate tooling and supply requirements needed and report those needs to management for approval

• Recommend and organize training plan for new hires and recurrent training as the need arises to further develop team in inspection methods, regulatory requirements and company policies/procedures

• Recommend annual goals and assist personnel with entry in MyPulse

• Ensure completeness of inspection employees’ Training Records and compliance with annual training requirements in MyPulse and Loft

• Attend and support scheduled status meetings, department meetings and company events to report on and address any concerns regarding quality department functions

• Work in an SAP, NCM and/or MES systems for management of non-conformities, activity rates, and time card approvals

• Monitor activity rate of assigned personnel to ensure accurate time charging and that quality targets are met

• Provide technical guidance to team members about proper execution of documentation, processes and procedures

• Assist the team in troubleshooting issues and coordinate with supporting departments to recommend resolution plans

• Liaise with partners to handle and correct issues that originate from assigned area of responsibility

• Maintain close working relationship with involved parties in regard to schedule, personnel, priorities, documentation and special instructions to provide periodic status to quality management

Continuous Improvement:  20%

• Use processes and metrics such as, but not limited to SQCDP, key performance indicators, practical problem solving (PPS), plan do check act (PDCA), root cause and corrective action and other quality department metrics to support continuous improvement of company policies, procedures, and processes ensuring that company objectives are on target.

• Identify and recommend lean manufacturing projects that will improve the overall process

• Coordinate technical/quality status updates to department management for reporting to internal/external parties

• Suggest and implement changes in working conditions and identify equipment to increase the efficiency, accuracy, safety and quality of department and work crew

• Demonstrate creativity, propose and implement innovations using lean methodologies to ensure that top company objectives (TCOs) are met

• Identify and implement process improvements. 

• Review and update  company procedures to ensure they are up to date and meet regulatory requirements. 

• Advanced understanding and training in practical problem solving and root cause and corrective action.  

• Create and issue CARs

Your Boarding Pass:   

• Possess a Bachelors Degree in Aerospace/Aviation Management or Equivalent Experience

• 6 years Quality Inspection on aircraft components and systems 

• –or– 

• In lieu of degree, 10 years combined experience as a quality inspector and/or certificated aviation maintenance technician (AMT) on aircraft systems

• Must have an A&P License

• Able to support functions in multiple areas such as, but not limited to production, repair station, manufacturing, composites, electrical/avionics back-shop, warehousing, dynamic component repair, blades and tail-boom back-shop

• Strong communication skills, ability to prioritize and handle demanding workload under a strict time line.

• Knowledge of Federal Aviation Administration (FAA) Regulations 14 CFR Parts 21, 43 and 145

• Knowledge of AS9100 Quality Requirements and Systems

• Ability to interpret technical and regulatory documentation

• Must have the ability to collaborate with the external customers about aircraft and aircraft records presentation at delivery

• Must be a US Person under ITAR definition (a U.S. Citizen, green card holder or person covered under our existing ITAR license)

Preferred Education/Skills:

• 2 years experience as a Lead Inspector

• 6 years Quality Inspection on Airbus Products

• FAA Inspection Authorization (IA) 

• FCC 2nd Class License

• NDI Level II or III

• Designated Manufacturing Inspection Representative (DMIR), 

• ASQ or CMQ certified

• Knowledge of International Traffic in Arms Regulations (ITAR)

• Knowledge of EASA & UK CAA Regulations

• Knowledge and Use of SAP

• Proficiency in French, German or Spanish

Travel Required: 

• 15% Domestic and International

Physical Requirements:

• Onsite or remote:  100% Onsite unless traveling

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.  Must have correctable near and far vision if applicable.

• Hearing: able to participate in conversations in person and via teleconference or phone and to distinguish sounds on the production floor including safety warnings or alarms.  Daily

• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications.  Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools. 

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.  Daily

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.  Daily

• Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools.  Daily

• Sitting:  able to sit for long periods of time in meetings, working on the computer.  Several times a week

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving. Daily

• Standing: able to stand for discussions in offices or on the production floor. Daily

• Travel:  able to travel independently and at short notice.  15% or less yearly.

• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces.  Daily

• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Take your career to a new level and apply now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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