Training Services Coordinator bei Airbus Helicopters, Inc.

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [email protected]

• Notice: Know Your Rights: Workplace Discrimination is Illegal
• Notice: Pay Transparency Nondiscrimination  (English)
• Aviso: Transparencia en el Pago No Discriminación (Spanish)

Job Description:

Airbus Helicopters is looking for a Training Services Coordinator to join our Customer Training Team in Grand Prairie, TX. In this role you will serve as the customer focal point to offer customer training services – provide support with class scheduling, customer enrollment, training agreement preparation & execution, customer records, classroom assignments and coordination of instructor schedules.

Other facets of the role include:

• Complex problem solving and self-initiative required to juggle customer needs/wants with limited training availability and resources, ensuring customer satisfaction is maintained.

• Provide conflict resolutions relating to unplanned scheduling issues.

Meet the team:

The Airbus Helicopters Inc. (AHI) Training Center offers North American and global customers a comprehensive curriculum of Pilot and Technician training services across the spectrum of Airbus Helicopter types. 

Your working environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

Scheduling / Planning:  40%

• Schedule customers into classes, advising customers of start and ending dates and ensuring that the customer is enrolled into appropriate classes.

• Utilizes departmental LMS to schedule/create classes for training.

• Resolve scheduling conflicts as a result of customer time constraints and internal resource challenges.

• Maintain contact liaison with appropriate AHI departments and customers to determine necessary changes in class schedules and, as necessary, coordinate special classes requested by the customer or other departments with management and the requester.

• Assign classes to specific classrooms and in conjunctions with applicable supervisors, coordinate instructor schedules to ensure best utilization of instructor personnel.

• Distribute weekly class schedules to internal stakeholders.

• Thoroughly monitor course registrations to ensure that the class minimum and maximum requirements are met.  Advise management of the need to cancel or reschedule classes as necessary.

Customer Interface / Coordination:  25%

• Answer customer training inquiries/requests in a timely manner

• Verify customer compliance with published course prerequisites.

• Confirm enrollment with customers in writing when booked and re-confirm scheduled training with customers one week prior to training. 

• Provide customer invitation letters on request.

• Maintain a filing system including customer and trainee files with current information

• Proactively reach out to customers when new course dates become available in an effort to promote courses/increase revenue.

• Liaise with other Airbus Customer Centers to provide training information and offers for international customers.

• Issue Certificates of Achievement/Attendance to customers who successfully complete training.

Quote / Offer Process:  25%

• Prepare single-event agreements for customers and assist with long-term complex training offers (5,10, 15 years). 

• Manage the agreement process, coordinating required signatures and ensuring AML/KYC clearance of new and existing customers.

• Notify customers of expired agreements.

• Maintain quote and agreement records, ensuring an agreement is held for each customer attending training.

Administrative Support:  10%

• Provide administrative support to the Customer Training team through the preparation, distribution, and maintenance of customer lists, purchase orders, equipment requests, training aids, and other related correspondence.

• Manage and maintain communications with instructors.

• Act as internal LMS focal point for instructors and other training staff, providing training and assistance with schedules and course documentation.

Your Boarding Pass:  

• Must posses at minimal an Associates degree (A&P also acceptable)

• Minimum of five (5) years related customer support and/or administrative experience

• SAP or similar ERP/MRP tools

• Demonstrated performance in Learning Management Systems

• Proficiency with MS Word, Excel, PowerPoint.

• Must be able to work in a high stress/ fast paced environment.

• Authorized to Work in the US

• Excellent verbal and written communication skills.

Preferred Education/Skills:

• Bachelor’s degree

• Spanish proficiency

Travel Required: 

• 0% Domestic and International

Physical Requirements:  

• Onsite or remote:  must be onsite at least 100% of the time to work with training team and customers 

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. 

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. 

• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications. 

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. 

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.   On a daily basis

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.   On a daily basis

• Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools.   On a daily basis

• Sitting:  able to sit for long periods of time in meetings, working on the computer.   On a daily basis.

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving.  On a daily basis

• Standing: able to stand for discussions in offices or on the production floor.  On a daily basis

• Travel:  able to travel independently and at short notice.  Not required

• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces.   On a daily basis

• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Take your career to a new level and apply now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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