Membership Sales Lead (Full-Time) bei Frost Science

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Membership Sales Lead (Full-Time)

Membership Sales Lead (Full-Time)
Department: Membership
Reports To: Senior Director, Membership and

ROLE & LEVEL/GRADE: P2/1

SUMMARY: The Membership Sales Lead plays a vital role in driving the growth, retention, and engagement of members at Frost Science. This dynamic, guest-facing position is responsible for leading onsite and offsite membership sales efforts, supporting campaign execution, and helping coordinate fulfillment, communications, and service experiences. This role bridges front-line sales and back-end coordination to maximize membership value, increase conversion, and create long-term member relationships. The ideal candidate is sales-driven, detail-oriented, familiar with CRM systems, and energized by public interaction and creative problem-solving.

ESSENTIAL Duties and Responsibilities:

Sales: Proactively engage daily museum guests to convert them into members by understanding their interests and recommending the best membership options. Track daily and monthly sales performance; meet and exceed conversion and renewal goals. Collaborate with the Membership and Marketing teams on campaigns, promotions, and onsite messaging that drive new and renewing memberships. Serve as the primary sales lead during weekends, holidays, and peak attendance periods. Represent the Membership department at Frost Science events and offsite promotional activations.

CRM and Reporting: Manage member transactions and records using Tessitura and other museum systems. Maintain accurate data entry across onsite, online, and phone channels. Run reports to identify sales trends, lapsed members, and opportunities for targeted outreach. Assist in managing auto-renewals and recover lapsed or declined accounts.

Fulfillment, Customer Service & Communication: Oversee timely processing of membership cards, welcome letters, and renewals. Provide ongoing support for member communications via phone, email, and in person. Answer customer service inquiries related to membership benefits, accounts, purchases, renewals, upgrades, and event access. Coordinate with the Senior Director to improve and streamline the fulfillment and service experience. Ensure a high standard of responsiveness and satisfaction across all guest interactions.

Member Engagement: Support Membership Coordinator with member events, previews, and exclusive experiences. Provide in-person support during events and peak hours to ensure a smooth member check-in and a welcoming environment.

EDUCATION and/or EXPERIENCE

• At least 1 year of experience in a comparable role, or equivalent combination of education and experience.
• Preferred: experience in sales, customer service, marketing, or with a membership-based organization or non-profit.

Knowledge, Skills, and Abilities:

• Experience working with Tessitura CRM (the primary membership database) or another integrated Customer Relationship Management system.
• Proficient in Microsoft Office Suite and familiar with CRM software.
• Highly organized and detail-oriented with strong follow-up skills.
• Bilingual in English and Spanish strongly preferred.
• Flexibility to work evenings, holidays, and weekends as needed for events and special programs.
• Adherence to the established policies and procedures of the museum.
• Perform other duties as assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to sit, talk and listen. The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those as employee encounters while performing the essential functions of this job. Work is usually done indoors in a climate-controlled environment and usually quiet.

CLEARANCE REQUIREMENTS

• Background clearance
• Drug screening as part of the Drug Free Workplace Program