Online New Home Counselor bei Park Square Homes

With a 40+ year commitment to delivering breakthrough customer experiences, seizing initiatives, achieving results, and continuous learning, our award-winning company, Park Square Homes, has an opportunity for a talented Online Sales Counselor to join our team.  Known for our entrepreneurial spirit, we have a strong culture rooted in trust, integrity, open communication, and respect, and we make it a point to use good judgment, fairness, and common sense to meet our challenges. Attracting top talent who can thrive in a fast-paced, family-oriented, efficient, and team-focused environment contributes to our success. 

The Online Sales Counselor serves as the first point of contact for prospective homebuyers and Realtors, representing Park Square Homes in a professional, knowledgeable, and customer-first manner. This role is critical in managing inbound digital inquiries, nurturing leads, and setting qualified appointments that drive traffic to our sales communities and support overall sales success.

Key Responsibilities

• Promptly and professionally respond to all inbound leads and Realtor inquiries via phone, email, website chat, and third-party platforms.
• Engage and build rapport with potential homebuyers to understand their needs and guide them toward visiting a community in person.
• Schedule and coordinate appointments for prospective buyers with onsite Sales Consultants.
• Maintain an up-to-date understanding of all Park Square Homes communities, floorplans, pricing, incentives, and availability.
• Accurately input and track all lead activity in the CRM system (JPS) and maintain consistent follow-up.
• Manage and update MLS listings for all communities to ensure real-time accuracy.
• Regularly update Park Square Homes’ website content, including community info, floorplans, “homes available now,” and pricing changes.
• Schedule and promote open houses for Sales Consultants.
• Support Sales and Marketing team initiatives, including grand openings, community events, and promotional campaigns.
• Maintain digital listing sites including Realtor.com, AgentShield, and other real estate marketing platforms.
• Prepare and distribute monthly department activity reports for the Executive Team.
• Assist with additional administrative or marketing-related tasks as needed.

Required Qualifications

• Active Florida Real Estate License is required
• Minimum of 2 years in sales, customer service, or marketing—preferably within homebuilding or real estate
• Exceptional verbal and written communication skills
• Proficiency in CRM systems (JPS or similar), Microsoft Office, and real estate listing platforms (MLS)
• Strong organizational and time management skills
• Self-motivated and goal-oriented with a high level of initiative and enthusiasm
• Ability to work in a fast-paced environment with strong attention to detail
• Weekend availability for lead monitoring may be required on a rotating basis

Skills

• Strong interpersonal and relationship-building skills
• Proactive lead management and follow-up abilities
• Excellent presentation and phone etiquette
• Familiarity with digital platforms and online listing systems
• High level of accuracy in data entry and recordkeeping
• Adaptability and flexibility in managing shifting priorities
• Ability to work independently and within a collaborative team

Physical Requirements

• Ability to sit or stand at a desk for extended periods
• Must be able to use standard office equipment (computer, phone, copier, etc.)
• Occasional lifting of up to 20 lbs for marketing materials or event setup
• Visual and auditory ability to operate a computer system and phone communication
• Reliable transportation may be required for occasional community visits or events