Homeoffice Hartz Mountain Corp - E-COM CUSTOMER BUSINESS MANAGER bei Hartz Mountain Corp

About Us:

Join Hartz, where our love for pets drives everything we do. With over 95 years of commitment to pet care excellence, we are a trusted household name across the United States.  Innovation is at the heart of our mission as we continuously strive to provide products that nurture the special bond between pets and their owners, ensuring they experience nothing but Unconditional Love.

As leaders in the pet care industry, we are dedicated to pioneering advancements that enhance the well-being of pets, leading to happier, healthier, and longer lives.  Our success is fueled by the passion and dedication of our diverse team members, who bring their unique perspectives and talents to every aspect of our work.

We are committed to cultivating an inclusive and supportive work environment where individuals from all backgrounds and identities are valued and empowered to thrive.  At Hartz, your contributions matter, whether collaborating in the office or embracing the flexibility of a hybrid or remote work arrangement.  Together, we empower our employees and furry companions to make a meaningful impact within our company and beyond.  Join us in shaping the future of pet care and experience the joy of making a difference, one pet at a time. 

What We Offer …

• Remote Work Schedule: Work remotely from your home office.
• Competitive Compensation & Benefits: Receive a generous 401(k) match with immediate vesting.
• Generous Paid Time Off: Enjoy up to 34 paid days off annually, plus additional paid leaves. 
• Paid Parental Leave & Insurance: Company-paid parental leave, along with Life & Disability Insurance.
• Comprehensive Health Coverage: Includes Medical, Dental, Vision, Healthcare FSA, and Mental Health Assistance program (EAP).
• Tuition Reimbursement & Career Growth: Access to tuition reimbursement and other learning and development opportunities.

The Role …

We are excited to offer a fantastic opportunity for a motivated and hands-on sales professional to serve as the Customer Business Manager for Ecommerce, leading the strategic and day-to-day management of our Chewy.com account, a key partner in Hartz’s Ecommerce portfolio. In this role, you will be accountable for delivering sales targets, driving revenue growth, and maximizing profitability through data-driven business planning, promotional execution, and assortment optimization.

You will cultivate strong, collaborative relationships with Chewy’s category managers while partnering cross-functionally with internal teams to align on strategy, ensure flawless execution, and unlock long-term category growth. This role offers a unique opportunity to not only take ownership of business performance, but also to develop a deep understanding of the operational aspects that support our behind-the-scenes success. By leveraging insights into consumer behavior, product performance, and market trends, you will identify and drive new sales opportunities while establishing yourself as a trusted industry expert.

In this position, you will work remotely from your home base, located in Fort Lauderdale, Florida (preferred), Seattle, Washington or Boston, Massachusetts.

Your Responsibilities …

Sales & Business Planning

• Achieve sales targets for overall territory, customer and category within approved trade spend budget through effective annual vendor negotiations, promotions and site-merchandising.
• Develop, monitor, and continually revise annual business plan to ensure accurate forecasting.
• Analyze sales data and communicate trends, insights, and risks via performance reports to Hartz internal teams. Use data to adjust the customer business plan.
• Prioritize strategically important categories and expedite new product launches/ramp-up in order to drive growth.

Customer & Account Management

• Build exceptionally strong relationships with key account stakeholders through consistent communication in order to position Hartz as strategic partners and category experts.
• Understand and communicate account strategies and goals to the internal team.

Cross-Functional & e-Commerce Collaboration

• Work closely with the internal teams including Marketing, Brand, and Customer Planning to identify key opportunities in the e-Commerce channel, and develop strategies and programs that will deliver profitable, incremental sales.
• Establish and maintain effective cross-functional relationships with Marketing, Brand, Customer Planning, Order Management and Sourcing teams.

Administrative & Operational Support

• Effectively manage administrative responsibilities, including price change forms, deductions, and planning schedules.
• Attend tradeshows (Global Pet, SuperZoo), customer meetings and company events as necessary.

You’ll Need …

• Education & Experience: Bachelor’s Degree, preferably in Business or Marketing, with a minimum 3 years of direct e-commerce sales experience with a CPG company selling to Amazon and/or Chewy (or 5+ years of related sales experience in lieu of degree); Experience working with or for Chewy preferred.
• Communication Skills: Excellent communication skills (verbal and written) with proven negotiation skills.
• Solution selling expertise: Demonstrated ability to apply solution-selling strategies by deeply understanding customer needs, business goals, and category challenges. 
• Analytical Skills: Proven ability to analyze complex sales data, identify trends, and draw meaningful insights that help improve business plans and drive growth. 
• MAP Skills: Experience with Unilateral Pricing Policies (MAP).
• Software Proficiency: Proficiency with Microsoft Office Suite Programs (Excel, Word, PowerPoint) and Google Workspace (Gmail, Meet, Calendar, Sheets, Slides).
• Business Travel: Willingness and ability to travel (˜ 1x month).