Business Operations Analyst Omni (Greenville, SC, US, 29601) bei Consumer Financial Services | Purpose Financial

Position Summary

Purpose Financial is seeking a Business Operations Analyst to enhance operational performance through research, data analysis and strategy implementation. This role leads cross-functional initiatives to optimize the customer journey across onboarding, support, servicing, and retention. The ideal candidate balances short-term process improvements with long-term strategic initiatives while adapting to changing business needs. Success requires strong analytical skills, and the ability to translate data into actionable business recommendations that drive measurable results across the customer lifecycle.

Job Responsibility

• Support data-driven decision making by analyzing trends, identifying optimization opportunities, and translating complex data into actionable business recommendations
• Implement strategic improvements that enhance customer experience across the lifecycle while monitoring KPIs to measure impact
• Develop and maintain performance dashboards that provide critical insights for portfolio monitoring and operational excellence
• Collaborate cross-functionally with product, marketing, legal, data science, and operations teams to execute business initiatives
• Manage multiple projects simultaneously, anticipating bottlenecks and balancing business needs with technical constraints
• Execute ad hoc analyses with analytical rigor to support business operations and drive bottom-line results

Job Responsibilities Cont.

Education Required

• Bachelor’s degree in Business Management, Business Administration, Marketing, Economics, Engineering, Mathematics, Statistics, or related quantitative field
• 2+ years of relevant professional experience; Advanced degree may substitute for experience requirements

Experience Required

• Proven track record in operational excellence, process optimization, and data analytics
• Proficiency in SQL and data visualization platforms such as Tableau
• Exceptional analytical thinking and problem-solving skills with clear communication of complex concepts
• Demonstrated leadership abilities with strong interpersonal coaching capabilities
• Ability to influence stakeholders, navigate negotiations, and drive projects to successful completion
• Strong project management capabilities with experience handling multiple concurrent initiatives
• Adaptable communication style effective across various channels in fast-paced, high-pressure environments

Knowledge Required

Excellent written and verbal communications skills to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, challenging environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. The ability to use standard collaborations tools such as Rally, MS Teams, Zoom is required. Ability to develop and maintain business relationships. MS Office – intermediate user (MS Word, MS Excel, MS PowerPoint).

Physical Requirements

Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

Competencies

Travel

up to 20%

Attire

Business Casual

Other

Must be eligible to work in the USA and be able to pass a background check.