Homeoffice Representative, Customer Care bei Elementfleet

We’re looking for a customer focused and adaptable professional to join our team as a Customer Care Representative. In this role, you will be the liaison between our company and customers to process claim information in response to inquiries, concerns, and requests about fleet incident/safety services with a focus on providing outstanding customer service.

What You’ll Do

• Provide service to customers via telephone and/or electronically

• Assess caller’s needs, clarify information, research any issue, and provide solutions and/or alternatives

• Handle calls in an efficient manner, minimizing driver/client time to resolve issues

• Strive for first call resolution

• Exhibit applicable empathy during each call ensuring a superior customer experience

• Meet personal/team qualitative and quantitative targets

• Work effectively in a team environment, and when needed provide back-up support for administrative tasks

Basic Qualifications

• High School Diploma

• Proficiency in Microsoft Office Suite (Word, Outlook, Excel) competency

• Ability to learn and navigate new software quickly

• Professional communication with customers via telephone and email

• 1+ years of customer service experience

• Ability to work effectively with others and contribute to team task accomplishments

• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment

• Ability to work full-time 5 days per week, which will include one weekend day

• Telecommuting requirements include: a quiet dedicated work area, ability to keep all company sensitive documents secure, and access to a high-speed internet connection

Preferred Qualifications

• Education: College/University degree preferred

• Contact center experience preferred but not needed

Location: Canada Remote near our Toronto, ON, Canada office – with the ability to attend in office trainings, meetings, and events.

Work Schedule

Training Period: Monday through Friday for 2 weeks, 8:30 AM ET to 5:00 PM ET

Post-Training Schedule: You will be assigned a scheduled shift which will include one weekend day. The hours of this team are 8:00 AM ET to 8:00 PM ET.

We provide all the computer equipment needed to perform your job from home.

The hiring base salary range for this position is $51,800 to $71,200 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.