Outreach Worker - HHM075 - Mon-Fri 9AM-5PM Flexible bei WellLife Network

Job Description

About WellLife Network: WellLife Network is a leading health and human services organization dedicated to supporting individuals and families across New York City and Long Island. Recognized as a 2023 top-rated nonprofit, WellLife Network empowers people to overcome life’s challenges and achieve greater independence, well-being, and inclusion. We offer a comprehensive suite of programs spanning mental health, developmental disabilities, substance abuse, housing, and employment support, all grounded in a commitment to compassionate, high-quality care. Central to our mission is an unwavering dedication to diversity, equity, inclusion, and belonging (DEIB) within our organization and in the communities we serve. As a trusted community partner, WellLife Network fosters a nurturing environment where everyone has the opportunity to thrive and realize their fullest potential.

Position Summary: Responsible for engaging individuals within the organization and community for the purpose of enrollment. Conduct and coordinate outreach activities and programs that promote Care Coordination services and create opportunities for enrollment and re-enrollment. Must have professional appearance, strong communication and interpersonal skills and the ability to work independently. Must have working knowledge of computer systems (i.e., Outlook, Microsoft Office, Microsoft Excel, etc.).

Essential Accountabilities:

• Locate and engage, through various methods (including but not limited to: telephone, face to face visits, internet searches, etc.), individuals with chronic medical conditions, mental health issues, and/or substance use disorders, often co-occurring.

• Conduct progressive outreach attempts for all referred clients at least weekly, providing telephonic as well as face to face outreach, engagement, and comprehensive service planning in the field.

• Enroll a minimum of twenty-five clients into the health home per month; schedule and conduct intakes to complete consent forms and conduct initial comprehensive assessments to determine strengths and identified needs.

• Prepare initial care plans to reflect client needs and personal goals with a focus on maintaining health and wellness.

• Maintain detailed, timely, and accurate record keeping in the medical record. Coordinate with supervisor, office manager, and health home team supervisors in a timely manner to ensure accurate caseload status (including enrollments and screen outs).

• Monitor Medicaid/MCO status for all outreach clients twice monthly; complete all required monthly documentation as required to ensure continuity of engaged clients’ medical insurance and to ensure appropriate and accurate billing.

• Work as part of a care management team, attend and participate in weekly team meetings to provide feedback and share resource information relating to client needs, issues, and concerns.

• Be responsible for reporting/coordinating daily office and field schedules with other members of the team and supervisor, as well as documenting schedule for the office manager.

• Attend periodic training to enhance skill level and learn about wellness self-management and best practice skills.

• Participate in bi-weekly individual supervision to address concerns/issues and improve skill development.

• Be responsible for agency vehicles, including upkeep, documentation, and gas card when assigned.

• Be responsible for agency cell phone, laptop, and associated items.

• Follow program guidelines as outlined in the personnel manual.

• Report to the program administration any issues and/or concerns on a regular/as needed basis while working in the field.

Qualifications

Bachelor’s Degree with four year experience in human services.  Must have and maintain NYS Driver's License with NYS recognized car insurance.

Benefits and Perks: At WellLife Network, we prioritize our employees' growth and well-being with a comprehensive benefits package that includes medical, vision, and dental insurance, 401(k) matching, and flexible spending accounts. Enjoy perks like Summer Fridays, gym passes, and life insurance options. Our commitment to career advancement includes tuition assistance, mentorship, leadership training, and more. As a qualifying employer for Public Service Loan Forgiveness, WellLife Network supports your career and financial goals while helping you make a meaningful community impact. Join us to experience a workplace that invests in your success and well-being!