Credit Solution Advisor - HOU bei Credit Human

We are seeking a Credit Solutions Advisor for the Auto Credit Solutions Department.

The purpose of the Credit Solution Advisor is to resolve delinquency on auto loans.  The role requires daily phone calls, processing payments and collection activity letters. The Credit Solution Advisor is accountable for assisting members with resolving loan delinquency, total loss and gap claim inquiries, Collateral Protection Insurance matters and /or other account issues affecting loan repayment. Perform skip tracing duties, examine delinquent loans, and make recommendations for extensions, due date changes, monitoring and responding to digital banking inquiries related to auto loan, refinance, and repossessions recommendations.

If you have collection and customer service experience you should apply right away!

Highlights:

• Make daily phone calls to past due auto loans to resolve delinquencies.
• Assist members by identifying the reasons for delay on paying the auto loan payments.

• Analyze delinquent auto loans and make recommendations for Extension/Due Date Change, Refinancing and Repossessions to Collection Manager/team lead.

• Identify fraudulent activity, resolving credit disputes, errors, monitor and respond to digital banking auto related inquiries.

Experience:

    Required

• 2 years’ collection and customer service experience working in a credit union, bank or other consumer finance company.
• Knowledge of regulatory laws, practices and procedures governing collection practices in Texas
• Thorough understanding and knowledge of the Fair Debt Collection Act

Education:

    Required

• High School Diploma or equivalent

Skills & Knowledge:

    Required

• Intermediate PC skills with knowledge of Microsoft Office Suite products: Word, Excel and Outlook
• Advanced communication skills with the ability to talk to hostile members without being confrontational.
• Detail oriented, organized, reliable
• Ability to multitask and handle multiple accountabilities.
• Prioritization of accountabilities and time management skills
• Work independently and with other team members.

The candidate is required to meet the expectations of the following schedule 

Schedule: Monday-Friday, Must be available between 8am to 6pm, rotational Saturdays, a rotational late shift once a week from 10am to 7pm, and possible overtime

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.