Deskside Support Administrator bei Infosys
Infosys · Brentwood, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Brentwood
Job Description
Infosys is seeking for a Deskside Support Administrator with interpersonal and technical skills to handle the end user IT support. The candidate will support End users with Software/Hardware, Windows 10/11 Operating System, Microsoft office and Application installation & troubleshooting. Must have the right attitude and customer centric approach. The candidate will also assist in the development of guidelines and procedures for modern workplace management and user experience
Required Skills:
• Candidate must be located within commuting distance or willing to relocate to Brentwood, TN. This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2 years of Information Technology experience.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• At least 2 years of experience in EUC Support(End User Compute – Deskside Support).
• Hands and Feet support for end users to maintain their laptops, desktops, printers and other peripherals.
• Imaging of laptops, installing applications based on requests.
• Life cycle management of end user computing assets in Client office.
• Setting up conference rooms, supporting conferences from I.T. perspective, troubleshooting Teams conferences, Cameras, projectors and other devices.
• Work with Vendors for warranty repairs of equipment etc.
• Maintain and renew inventory of spares.
• Provide executive support for client.
Preferred Skills:
• Analytical and Communication skills
• Planning and Co-ordination skills
• Good customer handling skill and prior experience in Concierge (VIP Users)support.
• SCCM client end installation & troubleshooting knowledge.
• Basic knowledge of Networking and Active Directory..
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Required Skills:
• Candidate must be located within commuting distance or willing to relocate to Brentwood, TN. This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2 years of Information Technology experience.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• At least 2 years of experience in EUC Support(End User Compute – Deskside Support).
• Hands and Feet support for end users to maintain their laptops, desktops, printers and other peripherals.
• Imaging of laptops, installing applications based on requests.
• Life cycle management of end user computing assets in Client office.
• Setting up conference rooms, supporting conferences from I.T. perspective, troubleshooting Teams conferences, Cameras, projectors and other devices.
• Work with Vendors for warranty repairs of equipment etc.
• Maintain and renew inventory of spares.
• Provide executive support for client.
Preferred Skills:
• Analytical and Communication skills
• Planning and Co-ordination skills
• Good customer handling skill and prior experience in Concierge (VIP Users)support.
• SCCM client end installation & troubleshooting knowledge.
• Basic knowledge of Networking and Active Directory..
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
State / Region / Province
Tennessee
Country
USA
Interest Group
Infosys Limited
Role
Technology Analyst - US
Company
ITL USA
Work Location
Brentwood, TN
Domain
Operating System
Skillset
Domain|IT Service Management|End Point (Desktops, Laptop, Printers, Mobile Devices) Administration, Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support
External Job Title
Deskside Support Administrator
EEO/About Us
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
