Program Officer (Term) (HALIFAX, NS, CA, B3J 2L6) bei Government of Nova Scotia

About Us

The Court Services Division of the Nova Scotia Department of Justice is dedicated to excellent service and the provision of fair and accessible administration of justice. Court Services administers court operations, delivers services to the public, and provides administrative and clerical support to the judiciary.

About Our Opportunity

In this position, you will be accountable for daily user and system support and compliance as relating to a suite of Justice Application Systems and new digital document management systems (i.e. JEIN, CIS, EMA, JSS, PCS and DVIA). You will also be testing and validating improvements and system changes to these applications in response to evolving business needs, legislative requirements and identified system deficiencies. This position reports to the Director, Court Services.   

Primary Accountabilities

• Support the Manager Justice Applications to provide daily operational support for justice applications.
• Works collaboratively with end users, Court Services team, and Justice Application Support to deliver application fixes that meet user and legislative requirements.
• Provides support to Court Services in policy development and implementation, and compliance by proactively identifying policy requirements, recommending policy changes, and continuously updating policy and procedure manuals. 
• Ensures compliance with service delivery and program standards through fielding and responding to complaints regarding Court Services use of justice applications and by conducting operational audits and making recommendations to the Director and members of the Digital Team for remedial action to address deficiencies.
• Contributes to the ongoing relevance and appropriateness of the Court Services Division Justice Applications Systems by ensuring that any amendments to relevant municipal, provincial and federal legislation are properly reflected in the policies and procedures and are supported by the Court Services Division’s information technology applications.
• Provide subject-matter expertise to members of the Court Services Management Team and other divisional staff.
• Analyzing and tracking user complaints to identifying trends which may be indicative of training gaps or a system-wide issue.
  

Qualifications and Experience

To be considered for this opportunity, you possess a bachelor’s degree in a related discipline in addition to several years of court experience. An equivalent combination of training and experience may be considered. Demonstrated experience providing systems support, system and process analysis, troubleshooting and application solution design is essential. 

The successful candidate will possess the ability to analyze and interpret the rules and statutes that govern justice policies and programs. Excellent communication skills, along with proficiency with Microsoft Excel, PowerPoint, and Word are essential. The ability to find consensus among a variety of stakeholders and work well in a team environment is key. A skill set that includes self-directed behavior, personal accountability, analytical and conceptual thinking and innovative approaches to problem solving is necessary.

In addition, you would have strong interpersonal skills which allow you to interact effectively with Department representatives, Court Administrators, supervisors and staff in the Justice centres across the province, as well as the judiciary, the legal community, police, and other enforcement agencies.
Previous justice system experience (specifically in JEIN) would be viewed as an asset. Also, experience in project and change management in a client-focused organization would be viewed as an asset. 

Leadership competencies required at this level of work are: Analytical Thinking, Adaptability and, Flexibility, Attention to Detail, Outcome Focus, Effective Interactive Communication, Teamwork and Collaboration, and Intercultural and Diversity Proficiency.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

• Majority of time is spent in a comfortable office setting.
• May be required to work overtime.
• The position involves pressure to meet deadlines.  
  

Additional Information

This is a term opportunity based in Halifax with a projected end date of December 31, 2026

This position may require an enhanced level of security screening for external applicants.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies
• Countless career paths
• A dynamic, client-focused office environment where service excellence and teamwork are our focus