- Professional
- Optionales Büro in Madrid
The Claims Vendor Manager (CVM) Process Lead will efficiently manage the processing of vendor documents and records created as part of the governance and compliance regime for EMEA CVM. The role will also oversee the operation, maintenance, and change management of vendor tools (T360 & VAT). Additionally, the role will centralize vendor-owned elements of loss fund oversight.
This position distinguishes itself from the technical elements of the CVM role—such as sourcing, onboarding, rate, contract, performance, and relationship management—by focusing on the administration of record-keeping, governance, and regulatory activity associated with evidencing each vendor profile and arrangement.
Key Responsibilities:
- Vendor Tools Management:
- Maintenance of the VAT (super user), Coupa, and basic T360 activity and inquiries.
- Applies appropriate processes, tools, and techniques to ensure the efficient resolution of vendor-related claims system updates.
- Audit Management:
- Management of audit activity, working with CVMs to close open action points and issues.
- Claims Vendor Committee Support:
- Support the evolution of the Claims Vendor Committee, working with the Head of Vendor Management.
- Review materials to ensure the committee remains contemporaneous and addresses the evolving regulatory landscape both internally and externally.
- Demonstrates knowledge of the insurance industry and regulatory requirements to ensure alignment with compliance standards.
- TPCR Review Ownership:
- Ownership of TPCR initial and cyclical review activity, working closely with the vendor onboarding lead.
- Onboarding and Contract Management:
- Management of M7 activity associated with onboarding, including recording and reporting of new contracts and vendors into the VAT.
- Supports cyclical contract reviews to ensure currency of terms as prescribed by Legal & Compliance, facilitating remediation where needed.
- Loss Fund Oversight:
- Supports the claims function, Chubb Treasury, and Finance in reconciling and repatriating redundant funds.
- Performance Management:
- Maintenance of the CVM performance management plan, updating the meeting tracker, and producing periodic reports on progress and outputs.
- Training Coordination:
- Coordination and publishing of annual and ad hoc training content and plans for CVM.
- Shares knowledge of customer industry trends, products/services, and competitive landscapes to enhance training materials.
- Regional and Cross-Functional Collaboration:
- Liaise with regional functions and COG as required to support specific one-off initiatives and projects.
- Builds and leverages key relationships to gain cooperation and ensure successful project execution.
- Pricing and Financial Oversight:
- Maintenance of pricing tables for AP/TPA.
- Promotional and Communication Management:
- Production of promotional collateral for internal use with vendor stakeholders.
- Management of bulk communications to the vendor population, ensuring clarity and consistency.
- Process Improvement:
- Identifying process improvements in operational activity and maintaining a log of all EMEA vendor guidance material.
Qualifications
Key Requirements:
- Bachelor’s degree or equivalent qualification.
- Approximately 2 years of commercial experience, ideally in a professional or corporate environment.
- Willingness to learn and develop knowledge of the insurance industry, including regulatory and compliance frameworks.
- Advanced level in English (C1) is a must.
- Native/Bilingual proficiency in any European language (Spanish, Italian, French, German, Dutch, etc.) is required.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with data visualization tools such as QlikSense.
- Familiarity with systems and programs relevant to vendor management (e.g., VAT, T360, Coupa) is an advantage.
- Strong planning, problem-solving, and organizational skills.
- Confident, decisive, and results-oriented.
- Creative, adaptable, and able to influence and negotiate effectively.
- Builds strong client relationships and collaborates well in teams.
- Committed to self-development and supporting others.
What we offer in return:
- 29+ days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Private medical insurance
- Life and accident insurance
- Meal allowance
- Pension plan
- Stock purchase plan
- Flexible compensation scheme
- Gympass
- Employee assistance program
Comprehensive Learning & Development offer
Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Chubb Spain must be legally authorized to work in Spain.
