Senior Advisor - HR Operations (Compensation & Benefits) bei Svb

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Job Details

Position Title:  Sr Advisor, HR Ops

Career Level:  P2

Job Category: Senior Associate

Job Location: Bangalore

About the Team:

HR Operations encompasses the practical, administrative tasks that ensure the smooth, daily functioning of a Human Resources department. Key responsibilities include managing employee data and HRIS systems, payroll and benefits administration, ensuring compliance with labor laws and company policies, handling employee onboarding and offboarding, and resolving employee queries. HR operations also involves HR reporting and audits, refining workflows, and using HR technology to automate tasks and maintain data accuracy.

Impact

We are looking for an experienced HR Operations professional with expertise in managing rewards and benefit administration processes. The role is part of our centralized HR Operations team, supporting HR operations activities with timely, and benefit administration and rewards program for our India operations and aligning with local and global standards.

This role is responsible for administration of enterprise or department-specific compensation and benefits programs, practices and policies. Manages operational activities for ongoing, periodic and adhoc compensation and benefits projects.

Key Deliverables

• Participate in external and peer group compensation surveys
• Supports the operations for annual compensation review
• Administers and communicates the company's benefits program plan options, features and enrollment requirements.
• Assists employees with benefit enrolments, changes, and claim administration inquiries. 
• Liaises with benefits vendors and consultants to ensure they and are performing their duties at a top level.
• Oversee vendor management and procurement process for new and existing vendors; ensure timely payment of vendors.
• Coordinates vendor renewals and RFP efforts for vendors
• Creates communication and education materials, maintains updated summaries and plan documentation, and facilitates local benefit events.

Skills and Qualification

• 6+ years relevant experience
• Experience in Compensation and Benefits is mandatory
• Experience working in HR operations end to end lifecycle
• Goal driven, can pro-actively take initiative and is comfortable working with minimal direction
• Passion for delivering high standards of deliverables, including communications and reports, with focus on attention to detail and accuracy
• Excellent presentation skills, written and verbal communication abilities
• Ability to work tight timelines and manage multiple competing priorities
• Team Player
• Proficiency in MS Office Suite, including Word, Excel, PowerPoint, and Outlook
• Bachelor’s degree or equivalent
• Strong interpersonal skills with demonstrated ability to partner and build relationships with executive leadership, managers and all levels of coworkers.
• Solid analytical, problem solving and decision-making skills.
• Ability to analyze and interpret quantitative and qualitative data.
• Effective project management skills
• Ability to exhibit compassion (and all FCI values) to employees during pivotal moments in their lives

Qualification and preferences.

• Bachelor’s Degree (or equivalent work experience); advanced degree preferable.
• Fluent in English language
• 6+ years of related professional experience or the equivalent.
• Background in financial services. Knowledge of current market trends and practices within other industries would be ideal.

Relationships & Collaboration

• Collaborate with stakeholders in addressing any issues encountered during operational activities.
• Works directly with management team and HRBPs to provide compensation and benefits solutions covering a wide range of pay issues including job structure and salary range development, base pay administration, and pay guidance.
• Review and validate benefits, Insurance costs, analyze and work with finance and management to create the required cost for vendors.
• Assist with other HR Ops processes as needed (e.g., vendor management, employee records management on beneficiary, NPS enrollments).

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.