GSD Global Support Specialist (Clothing Consultant), English with Spanish and/or Portuguese Preferred, Distribution Support bei CHC
CHC · Riverton, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Riverton
The Global Services Department is a services organization dedicated to supporting leaders, members, and the workforce. This Global Support Specialist will function in the role of a Clothing Consultant and is responsible for promoting customer satisfaction by maintaining positive customer relations and coordinating a wide variety of functions as they relate to global support and request fulfillment. The person in this role will build trust by understanding the unique global needs of our customers and resolve those needs effectively and efficiently. The Specialist is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages. The Specialist handles escalations from Global Support Generalists, and records all appropriate information in the proper Church operated system. This role handles complex issues and problems while referring minimal issues to first line management. The Specialist assists in mentoring and development of Global Support Representatives. The person in this role had advanced abilities with soft skills, customer service skills, and customer issue resolution skills.
Under the current Alternative Work Arrangement (AWA) for this position, the incumbent is required to work at least 1 day in the office each week (may be more based on business needs); therefore, must live close. Please note that this hybrid arrangement is subject to an approval process and may change at any time based upon business, team, division, and department needs.
Learn more about the GSD HERE! Enjoy our on-site building amenities that include a cafeteria and gym!
Responsibilities
- Handles special orders for Sacred Clothing and Church related requests
- Handles escalated issues from Representatives
- Delivers exceptional customer service to both external and internal customers
- Clarifies customer requirements; probes for understanding, provides resolution to the customer
- Facilitates the timely and complete resolution of current and potential customer issues and inquiries
- Initiates account credits, returns, and general customer maintenance
- Applies advanced knowledge of our products and the gospel to suggest alternative and additional products or solutions to customers
- Records all customer contact information in CRM system
- Outbound customer contact as inquiries and projects require
Qualifications
- Requires a high school diploma or equivalent
- Typically has or is working toward an Associate degree and has 2 to 4 years of related experience
- Fluency in reading, writing, and speaking English is required.
- Fluency in reading, writing, and speaking Spanish and/or Portuguese preferred.
- Ability to learn computer programs, databases, and websites quickly
- Quick to respond to requests and completely dependable on follow-through
- Demonstrated ability to handle sensitive, confidential information
- Superior oral and written communication skills
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
- Performs work under limited supervision
Handles complex issues and problems, and refers minimal issues to management
The best candidate will demonstrate the following:
- Ability to build trust and connect with people through empathy, patience, and active listening.
- Take full ownership of your work - proactively identifying challenges, following through on commitments, driving results, and from start to finish with minimal supervision.
- A deep sense of compassion and a genuine desire to support others - both clients and colleagues - is essential for success in this role.
- Strong interpersonal skills and a collaborative spirit to partner with Beehive Clothing to accomplish the work.
