Grocery Store - Customer Service Representative bei Iavarone Brothers

Description

We are looking for a Customer Service Representative to join our family-owned Italian grocery and help us provide our customers with top notch customer service. If you’re interested, we would love to hear from you!

We offer: Competitive pay - Medical Insurance - Health Reimbursement Account - Dental Insurance - Vision Insurance - A variety of income protection insurance programs (Disability, Term Life, Critical Illness, Accident) - Paid Time Off - 401k with Employer Match - Generous Employee Discount (Benefits vary depending on hours regularly scheduled to work.)

The Customer Service Representative contributes to the company’s operation and success by addressing customers’ complaints and requests, providing exceptional customer service, and ensuring customers’ needs are met. Attributes that contribute to success in this role include strong interpersonal skills, patience, and being friendly and courteous.

The Customer Service Representative’s duties and responsibilities include but are not limited to:

• Remaining courteous and helpful to all customers and resolving questions and complaints in a pleasant manner.
• Answering incoming phone calls and giving basic information about store hours and service, resolving customer issues, and providing other appropriate information over the phone as needed.

• Monitoring sales activities and customer transactions to ensure that customers receive satisfactory service.

• Processing refunds and exchanges, sorting damaged products, and returning unwanted items to shelves.
• Managing the register and handling cash, credit/debit, check, and gift card transactions with customers.
• Following store procedures regarding purchase of specialty items such as alcohol and cigarettes.
• Resolving customer complaints and escalating customer concerns to management as necessary.
• Sorting and bagging goods so as not to contaminate other goods and ensure they are safe for transport.
• Reporting all safety risks or issues, and illegal activity (including theft or fraud) to management.

The Customer Service Representative’s work hours vary and will consist of day and evening shifts.

The ideal candidate for the Customer Service Representative position:

• Previous experience in a retail grocery store or as a customer service representative and cashier.
• Availability of a minimum of 30 hours per week (more on holidays).
• Must close 2-3- nights per week.
• Possesses strong customer service and communication skills.
• A positive attitude and can handle customer complaints / issues with diplomacy and tact.
• Possesses basic math skills.
• Possesses strong organizational and problem-solving skills.
• Can relate cordially with customers.

Our employment is not only about joining our company but rather becoming part of the Iavarone family. Our company supports employee growth & a satisfying workplace. We are committed to providing our customers with the tastiest food that’s made with old-fashioned Italian recipes using the highest quality ingredients available.

Join our family today!!

About Iavarone Bros.

For over 4 Generations, Iavarone Bros. has been hiring those who are passionate about top quality food and pride themselves in providing excellent customer service. Our company is based on values and family traditions. Which includes our belief that families deserve nothing but the very best healthy alternatives available in the industry. We are proud to have been serving families for over 90 years.

We strive to make our customers’ shopping experience pleasant and unique. Joining our team is not only about joining a company but rather becoming part of the Iavarone Bros. family. Our company supports employee growth and a satisfying workplace. We are committed to our communities and to providing our customers with the tastiest food that’s made with old-fashioned Italian recipes using the highest quality ingredients available.

Iavarone Bros. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, age, religion, ancestry, national origin, alienage or citizenship status, gender, pregnancy, sexual orientation, disability or handicap, marital and partnership status, arrest or criminal conviction record, status as a victim of domestic violence, genetic information (including predisposing genetic characteristics), military/veteran status, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Qualifications

The ideal candidate for the Customer Service Representative position:

• Previous experience in a retail grocery store or as a customer service representative and cashier.
• Availability of a minimum of 30 hours per week (more on holidays).
• Must close 2-3- nights per week.
• Possesses strong customer service and communication skills.
• A positive attitude and can handle customer complaints / issues with diplomacy and tact.
• Possesses basic math skills.
• Possesses strong organizational and problem-solving skills.
• Can relate cordially with customers.