Conference Services Manager - Dollywood's DreamMore Resort & Spa and Dollywood's HeartSong Lodge & Resort - Exempt bei Dollywood Company

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio.

Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Conference Services Manager who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand and our region.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique culinary offerings. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to their life and work. We are seeking an individual who has the ability to bring the vision of the Dollywood Resorts to life. The recipe for the right Conference Services Manager will be equal parts curious learner, innovator, administrator, mentor and motivator.

This position is responsible for developing catering accounts, as sold, and former clients for the purpose of achieving assigned catering and associated room revenue goals as established in the hotels budget. Additionally, this position is responsible for managing convention services to ensure a high degree of customer satisfaction, generate increased revenues, and nurture return business

Summary of Essential Functions & Responsibilities

• Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO’s and Convention Resumes
• Ensures that all special arrangements - Food and Beverage, Audio Visual, and other
• Ensures timely distribution of all BEO’s and Resumes to the appropriate departments and follows up if any
• Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations
• Verifies space requirements and meeting room set-up with the client, and ensures that public space needed is properly maintained and in good condition
• Confirms revisions in agendas, room blocks, BEO’s and notifies corresponding departments in a timely manner
• Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time
• Review event sheets and work with appropriate departments to ensure quality and satisfaction
• Maintains positive guest and employee relations through prompt, precise, and courteous communication, other duties as assigned
• Use analytical skills for measuring business potential and value to the hotel
• Interact with all levels of customers and hotel management
• Keep up with current event trends to provide creative setups, menus, and programming to clients
• Thinks creatively in event design, culinary skills and developing inspiration for the client

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Education: Associate degree or equivalent from two-year institution; or two years related experience and/or training; or equivalent combination of education and experience
• Strong computer knowledge, with technical ability and / or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

Knowledge, Skills, and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Basic Expectations: Attention to detail; Mature, professional interaction with employees, guests and business contacts; Ability to work independently, make good decisions, prioritize work, handle multiple tasks at the same time, act effectively under pressure; Ensure accurate records are maintained; Organized, self-motivated, able to interpret and communicate hotel policy and culture to client
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance
• Able to meet the physical demands of the job
• Strong knowledge of Delfi ideal and MS Office required
• High level attention to detail required
• Excellent verbal and written communication and ability to multitask
• Ability and willingness to work flexible hours including weekends, holidays and late nights
• Must be able to lift / push / reach for / carry 20+ pounds occasionally

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.