Business Systems Analyst, Consultant bei Blue Shield of California Group
Blue Shield of California Group · El Dorado Hills, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in El Dorado Hills
Your Role
The Platform Strategy and Operations Team is focused on optimizing Salesforce solutions and maximizing value across the enterprise. Salesforce is an enterprise platform targeted to help accelerate our transformation program, enable innovation, and help realize our vision for a reimagined healthcare system. Our team works cross-functionally to link our key business strategies and initiatives with our platform roadmap and day-to-day operations. We are responsible for driving critical business and vendor alignment, defining and executing the enterprise product roadmap, and maintaining operational excellence.
The Business Systems Analyst Consultant, reporting to the Platform Strategy and Operations Team's Sr Manager, will play a key role in the digital transformation of Blue Shield of California’s sales and enrollment experience. This hands-on role will be accountable for collecting and rationalizing business requirements, creating future state designs, writing user stories and more across various business areas.
Responsibilities
Your Work
In this role, you will:
- Consult, lead complex data analysis, needs assessments, and cost/benefit analysis to align information technology solutions with business initiatives
- Formulate and define complex systems scope and objectives through research combined with an understanding of applicable business systems and industry requirements
- Develop or modify information systems, including analysis of business and user needs, documenting requirements for complex or new systems
- Lead research, impact analysis and determine the level of effort to complete requirements elicitation and defining the breakdown of tasks, resource loading, issue tracking and resolution management
- Be responsible for developing and implementing new products and/or approaches in conjunction with implementing new/existing technologies
- Lead and collaborate cross-functionally in analyzing, designing, and forming solutions to meet business outcomes.
- Leverage agile methodology and skill in business solution design to drive business requirements workshops and story writing.
- Look to understand and improve business process rather than simple lift and shift approaches.
- Collaborate with developers to test and verify that solutions will meet the business requirements.
- Anticipate unrealized problems or dependencies and recommends solutions.
- Be passionate about solving business problems using technology and keeping user perspective in focus.
- Demonstrate an understanding that business communication and change management are essential in transformation.
Qualifications
Your Knowledge and Experience
- Requires a bachelor’s degree or equivalent experience
- Requires at least 7 years of prior relevant experience
- Working knowledge of Salesforce
- Knowledge of Pegasystems is a plus
- Healthcare industry experience preferred
- Ability to identify, analyze, and resolve cross-functional problems related to business operations utilizing statistical analysis.
- Advanced knowledge of and ability to perform analyses, process mapping, root-cause, risk, and requirements data gathering (requirements eliciting writing and review)
- Highly skilled in interpersonal and verbal/written communications, flow and process diagramming presentations, analytical and problem-solving skills.
- Able to work in a strong collaborative environment while independently delivering results.
- MS Office experience required including Word, Excel, PowerPoint, Outlook and Teams. JIRA and Tableau experience a plus
About Company
About Blue Shield of California
As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.
At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.
Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!
Our Values:
- Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
- Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
- Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
Our Workplace Model:
At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose – whether working in the office or through a hybrid approach – by providing clear expectations while respecting the diverse needs of our workforce.
Two Ways of Working:
- Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above). Exceptions:
o Member-facing and approved out-of-state roles remain remote.
o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.
o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
- On-Site: Work from a business unit-approved office an average of four (4) or more days a week.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
