Spa Concierge, (Full -Time) - Waldorf Astoria Atlanta Buckhead bei Waldorf Astoria Hotels & Resorts

Want to learn more? Hotel Website, Facebook, Instagram

 

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays.

 

What will I be doing?

A Spa Concierge serving Hilton brands is always working on behalf of our Guests and working with other Team Members. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Experienced in Microsoft Office Suite, Spa Soft and able to compose and send emails to guests, members and clients.
• Adhere to cash handling procedures
• Interact and communicate effectively with guests, members, team members, and management team
• To be an effective salesperson by up-selling with latest departmental incentives
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:12.0pt;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EWhat are we looking for?%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ESince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l2 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EHospitality - We%27re passionate about delivering exceptional guest experiences.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l2 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EIntegrity - We do the right thing, all the time.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l2 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ELeadership - We%27re leaders in our industry and in our communities.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l2 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ETeamwork - We%27re team players in everything we do.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l2 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EOwnership - We%27re the owners of our actions and decisions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l2 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ENow - We operate with a sense of urgency and discipline%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EIn addition, we look for the demonstration of the following key attributes:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EQuality%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EProductivity%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EDependability%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ECustomer Focus%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l1 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EAdaptability%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:12.0pt;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EWhat will it be like to work for Hilton?%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its%26nbsp;%3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener%22%3E%3Cspan style=%22color:#045fab;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3Eglobal brands%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E.%26nbsp; Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.%26nbsp; And, our amazing Team Members are at the heart of it all!%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;font-family:Arial;line-height:normal;margin:0in 45pt 0in 0in;vertical-align:middle;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;%22%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan class=%22TextRun SCXW78132797 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;letter-spacing:normal;line-height:19px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:pre-wrap;widows:2;word-spacing:0px;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 data-ccp-parastyle=%22Normal (Web)%22%3E%3Cstrong%3EThe Benefits %3C/strong%3E%3C/span%3E%3Cspan class=%22TextRun SCXW78132797 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;font-weight:400;letter-spacing:normal;line-height:19px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:pre-wrap;widows:2;word-spacing:0px;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 data-ccp-parastyle=%22Normal (Web)%22%3E– Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:%3C/span%3E%3Cspan class=%22EOP SCXW78132797 BCX8%22 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style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Open Sans%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMedical Insurance Coverage –%3C/span%3E%3Ci%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Open Sans%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%26nbsp;for you and your family%3C/span%3E%3C/i%3E%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Open Sans%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMental Health Resources%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Open Sans%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EBest-in-Class Paid Time Off (PTO)%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Open Sans%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EGo Hilton travel discount program%26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Open Sans%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ESupportive%26nbsp;parental leave%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Open Sans%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMatching 401(k)%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Open Sans%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education%22%3E%3Cspan style=%22background-color:white;color:blue;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Open Sans%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EDebt-free education%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Open Sans%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E:%26nbsp;Access to a wide variety of educational credentials%26nbsp;%3C/span%3E%3Ci%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Open Sans%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)%3C/span%3E%3C/i%3E%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Open Sans%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ECareer growth and development%26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Open Sans%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ETeam Member Resource Groups%3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Open Sans%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ERecognition and rewards programs%3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Ci%3E%3Cspan style=%22line-height:107%;%22%3E*%3C/span%3E%3C/i%3E%3C/span%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Ci%3E%3Cspan style=%22line-height:107%;%22%3EAvailable benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.%26nbsp;%3C/span%3E%3C/i%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E Jetzt bewerben