Patient Experience and Operations Coordinator bei Tower Health

The Patient Experience & Operations Coordinator plays a key role in advancing patient satisfaction, care quality, operational efficiency, and system reputation by supporting initiatives that improve the patient and family experience while overseeing key workflows and operational processes across multiple sites. This position is designed for a clinically experienced professional preferably with a nursing background, Who brings expertise in patient care, communication, and service recovery to drive improvements in patient perception of care, with a particular focus on HCAHPS outcomes and alignment with quality and safety goals. While this role contributes to system-wide patient experience efforts, the primary focus is at Phoenixville and Pottstown Hospitals, where the coordinator serves as a patient experience and operations resource, working alongside nursing, operational and interdisciplinary teams to proactively identify opportunities for improvement, streamline workflows, and ensure consistent practices between departments and sites. The position provided direct coordinating efforts across sites to ensure consistent service standards and operational alignment. This role is designed for a licensed Registered Nurse (RN) with a passion for patient advocacy, clinical excellence, and continuous improvement. It offers the opportunity to directly impact care delivery and patient satisfaction by combining clinical expertise with strategic insight and interpersonal leadership. The role plays a critical part in supporting the organization's commitment to exceptional care by aligning patient experience efforts with clinical quality, safety, and operational priorities.

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Education Requirements

• 4 year/Bachelor's Degree
• Completes and maintains all competencies and trainings as required for role.

Experience

• Relevant Experience

Certification and Licensure

• PA Registered Nurse License

Required Skills

• Analytical Skills
• Collaborative Skills
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Leadership Skills
• Listening Skills
• Microsoft Office Applications
• Organizational Skills
• Prepare & Give Presentations
• Problem Solving Skills
• Project Management Skills
• Service Orientation
• Strategic Thinking
• Strong Team Player