Accounting Specialist QCI bei American Alarm & Communications, Inc.

Summary of duties and responsibilities:

The scope of the Account Specialist role is to be responsible for accounts that require key contact person and support.  Primary functions include scheduling QCI inspections, providing Quality Assurance audit for completed jobs, ensuring operations managers are handling issues in a timely manner and top quality customer support.  Must be able to work well with others while pursuing team goals for productivity and innovation.  

Duties include but are not limited to the following: coordinates projects and activities for sales and marketing services

• Provide daily audit of completed jobs.
• Send completed jobs with no deficiencies to the accounting team to be invoiced or send to operations manager due to incomplete findings.
• Keep track of jobs sent to operations managers.  Continuous outreach to operations managers to complete jobs in a timely manner to ensure a speedy move of job to billing.
• Provide list of jobs to be inspected to the Arlington service scheduling team on a consistent basis.  Goal is for quality control inspector to have a full schedule, ensuring as many inspections to be completed on a monthly basis as possible.
• Be a liaison to the scheduling team.  Answer questions, research and respond as needed.
• Be a liaison to the quality control inspector (s).  Assist with navigating issues that may arise throughout the day.
• Set up and manage monthly meetings with inspection schedulers and inspectors.
• Create agenda for meeting focusing on scheduling concerns, customer concerns, and any issues the inspectors may have.
• Watch the QCI schedule for changes such as the technician running late, rush inspections needed (e.g. UL inspection), or customer cancellation last minute.
• Be a back up to the scheduling team as necessary to coordinate the scheduling/dispatching of daily service calls and returns to customers as needed.  
• Position is subject to changes due to growth of team or new projects associated with QCI.

Experience:

• Minimum of 1 year of experience in customer service, call center, or administrative support roles.
• Familiarity with security systems or related industries is preferred.
• Competence in Microsoft Office applications such as Outlook, Excel, and Word.
• Strong verbal and written communication abilities to interact effectively with customers and internal teams.
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
• Other job duties as assigned  

Licenses Required: N/A

Education requirement:

High School Diploma or Equivalent (Required)

Associate or bachelor’s Degree (Preferred): A degree in Business Administration, Customer Service Management, Communications, or a related field is preferred.

Physical Activities/ Requirements 

Office-Desk Job

• Manual dexterity and sitting are required in carrying out own responsibilities (i.e. use of personal computers).
• Ability to efficiently operate all job-related office equipment.
• Ability to communicate via telephone and work in virtual teams.
• Ability to work in a dynamic environment.
• Ability to work in a traditional professional office setting 
• Ability to lift to  5 -10lb

Our Meaningful Mission: Seize our moment to help save lives and property with systematic excellence

Use of The Four Way Test in fulfilling your duties: 

Our Values

1. Is it the Truth?
2. Is it Fair to all concerned?
3. Will it build Goodwill and Better Friendships?
4. Will it be Beneficial to all concerned?

Americans With Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

Equal Employment Opportunity Statement: American Alarm and Communications, Inc committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, gender, age, disability, veteran status, marital status, or sexual orientation.