- Junior
- Optionales Büro in Newport
Are you passionate about delivering excellent client service and ensuring feedback is managed with care and professionalism?
We are seeking a Client Service Adviser to join our team on a 12-month fixed term contract to cover maternity leave. This role is vital to supporting the Client Service Team to enable them to focus on client interactions. This role is perfect for someone who is highly organised, detail-oriented, thrives in a collaborative team environment and most importantly has exceptional customer service skills.
We are seeking a Client Service Adviser to join our team on a 12-month fixed term contract to cover maternity leave. This role is vital to supporting the Client Service Team to enable them to focus on client interactions. This role is perfect for someone who is highly organised, detail-oriented, thrives in a collaborative team environment and most importantly has exceptional customer service skills.
Key Responsibilities
- Act as the first point of contact for all complaints and feedback.
- Monitor our complaints email inbox, internal portals, and online feedback platforms.
- Accurately log all feedback into our systems and cross-reference with central records to ensure nothing is overlooked.
- Allocate complaints to the appropriate colleagues using our portals and internal spreadsheets.
- Ensure each case is assigned to the right person for efficient and effective resolution.
- Work closely with the Client Service Manager to compile data for daily, weekly, and monthly reports.
- Support informed business decisions by ensuring timely and accurate reporting of key client service metrics.
Skills, Knowledge and Expertise
- Previous experience in a client service, administrative, or complaint-handling role is desirable.
- Strong organisational skills with a sharp eye for detail.
- Confident communicator with excellent written and verbal skills.
- Able to work independently and as part of a team.
- Comfortable working with data and reporting tools along with Microsoft Office tools
Benefits
Our commitment to our employees to provide a supportive, empowering and rewarding workplace continues to be part of our core mission.
We offer a vast array of benefits for our staff and continue to enhance our benefits package to be the most comprehensive, supportive and engaging benefits package for our team, key features include:
We offer a vast array of benefits for our staff and continue to enhance our benefits package to be the most comprehensive, supportive and engaging benefits package for our team, key features include:
- 25-30 day annual leave (depending on length of service) + Bank Holidays
- Additional day annual leave to celebrate your birthday
- Additional day following 100% attendance in previous year
- Option to purchase up to 5 days leave
- Enhanced maternity and paternity leave
- Company Sick Pay
- Discounted Gym Membership
- Subsidised Conveyancing
- Employee Assistance Scheme which includes counselling sessions
- Wellbeing programmes
- Ongoing training, development, and recognition programs.
- A supportive and fun team environment, with regular collaboration and charity events.
