Advanced Meter Infrastructure (AMI) Technician bei City of Rochester, MN

About the Department

The City of Rochester now welcomes applications for:

Advanced Meter Infrastructure (AMI) Technician
Journey or Apprentice

www.rpu.org

Nature of Work
The Advanced Meter Infrastructure (AMI) Technician is a technical position responsible for ensuring the accurate operation of electric and water revenue metering systems. This position is responsible for installing, testing, troubleshooting, and maintaining electric and water meters and related service equipment to support reliable measurements and billing accuracy. Primary duties include reading and interpreting metering system data, performing meter exchanges, conducting routine maintenance, and diagnosing issues related to metering accuracy and performance. The technician also handles routine meter reading, service disconnections, and reconnections as part of daily operations.

The AMI Technician supports internal departments, customers, and contractors with metering-related inquiries and provides recommendations for issue resolution.

2025 Starting Rate of Pay
Apprentice - $44.00/hr, with advancement to $55.00/hr, after four years
Journey - $46.75/hr with advancement to $55.00/hr after 18 months

To have your application considered in the first round of reviews, please apply before September 29, 2025.

The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work.

We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.

It takes us all working together 

Position Duties

The work below is representative of the scope of work performed within this job classification. Individual job duties will vary based on work assignment.

*AMI System Operations & Network Maintenance

• Identify and resolve AMI system faults in the field, including the installation and repair of electric meters and communication-related components.
• Maintain and troubleshoot RF (radio frequency), cellular, or mesh networks used by the AMI system.
• Analyze and troubleshoot technical metering problems, including measuring and calibrating equipment, and adjust metering and AMI network issues for accurate customer billing.
• Analyze and address all daily reports on the AMI system's operation, performance, and connectivity using various electric meter applications, software, and databases.
• Coordinate with the AMI Operations Analysts to create and track work orders addressing alarms and events, hardware and network issues, meter replacements, and repairs.
• Install and maintain AMI communication equipment, including gateways, access points, and routers to ensure data is received timely and accurately by the headend, MDMS, and data lake.

*AMI System Development & Technical Support

• Support AMI system development, configuration and upgrades, including designing, building, and testing hardware and software.
• Perform or assist others in configuring, maintaining, and testing utility metering equipment and technology systems.
• Test and maintain various complex meter programs to ensure energy is metered to meet RPU rate requirements and comply with energy wholesaler reporting requirements.
• Provide technical input into the preparation and revision of RPU’s Electric Rules and Regulations.
• Recommend revisions and updates to customer records, equipment drawings, or GIS data.
• Collaborate with multiple utility staff to recommend improvements to work orders and work procedures, including mobile work management methods and meter information administration.
• Review solar application one-line drawings and site diagrams; perform pre-construction site investigations and coordinate with engineering and the DER coordinator.
• Provide technical assistance to solar contractors to ensure compliant installations.
• Collaborate with the Marketing and Energy Services department to investigate concerns and provide technical expertise in resolving customer inquiries.
• Provide technical assistance to other electric and water operating sections, technicians, customers, consultants, and contractors. Offer support and assistance during system disruptions and outages. 

*Metering Equipment Maintenance & Field Service

• Perform construction, maintenance, testing, calibration, programming, retrofitting, repair, installation, replacement, and upkeep of electric and water metering devices and related service equipment.
• Conduct electric service disconnects and reconnects.
• Ensure that all electric and water meter installations comply with the RPU Service Rules and Regulations.
• Install and remove temporary power quality measurement equipment at customer locations; analyze data and report findings.
• Address customer inquiries regarding RF interference, voltage issues, high bills, incorrect readings, stray voltage, and service investigations.
• Investigate electrical diversion cases.
• Complete electric metering and service functions such as calculating electric loads, measuring secondary current and voltage, and comparing service load checks to metered values.
• Inspect customers’ premises and electrical equipment to determine Service Assured eligibility and document damage for insurance claims.
• Perform and manage test results for Instrument Metering Accuracy Control (IMAC) and Electric Metering Accuracy Control (EMAC).
• Read meter routes and interpret metering data; maintain and update metering records, including computerized files and power quality test results.
• Determine the type and size of meters and associated equipment for electric service installations.
• Repair, maintain, and support calibration requirements of RPU electronic testing equipment. 
• Complete or assist with installing, removing, maintaining, and troubleshooting load management system devices

*Work Coordination, Contractor Oversight & Safety

• Coordinate and review the work activities of contractors and others related to utility metering.
• Organize daily activities with contractors and customers requesting RPU assistance related to scheduling.
• Conduct field checks to assess readiness and progress of contractors and job sites.
• Execute work coordination processes, including creating and closing job tickets and scheduling outages.
• Resolve unusual planning issues such as emergencies, resource limitations, or conflicting schedules.
• Suggest change-out recommendations for inadequate or outdated electric service equipment.
• Assist the supervisor in coordinating work with other sections regarding meter equipment.
• Demonstrate leadership in safety by enforcing safety practices and correcting unsafe behaviors or conditions.

*Other

• Oversee and provide on-the-job training to apprentices or other electrical workers.  Provide written documentation as required. 
• Properly operate, inspect, and maintain assigned vehicles, tools, and equipment.  Promptly report damage or loss and prevent the use of defective equipment.  
• Prepare written requisitions for Stores materials. Receive and account for all materials issued from Stores and removed from service.  
• Attend various training courses, seminars, and meetings to develop technical skills, provide exceptional customer service, and enhance interpersonal and leadership skills.  
• Responds to trouble and emergency after-hours callouts. Assists in emergencies to investigate downed wires, stand by downed wires as required, and aid contractors during an emergency restoration process.  

Perform other duties as assigned or necessary.
 *ESSENTIAL FUNCTIONS

Minimum Qualifications

Education and Experience 
A high school diploma or equivalent GED and completion of an approved Meter Technician apprenticeship program, including associated exam;  
OR 
*A high school diploma or equivalent G.E.D. and three 3 years' electrical experience; 
OR 
*A high school diploma or equivalent G.E.D. and completion of a two-year electrical trade school program. 

*Completion of RPU's Meter Technician apprenticeship program and associated exam, within four and one-half (4.5) years as a condition of continued employment.

Licenses and Certifications
Valid driver's license

DESIRABLE QUALIFICATIONS

SPECIAL REQUIREMENTS OF THE POSITION
Individuals hired must be willing to accept overtime assignments.

This position is subject to an apprenticeship where new employees may be required to complete a four and a half (4.5) year training program. During this period, the Apprentice will perform the principal duties of the job under supervision.  Please note that RPU gives limited partial credit for previous apprenticeship experience dependent on satisfactory demonstration of current skills.  

The Apprentice will normally receive the following percentages of the base wage established for this position:

Other Qualifications

*THIS POSITION IS COVERED BY THE CITY'S HEARING CONSERVATION PROGRAM

Employees in this position are required to use hearing protection, and the City of Rochester will conform to all State and Federal requirements in administering this program.

KNOWLEDGE, SKILLS AND ABILITIES 
Knowledge of: all phases of electronic and mechanical utility revenue metering, including computer programming of electronic meters; various types and styles of utility revenue metering equipment and systems; metering theory and billing systems. 

Skill in: establishing and maintaining effective working relationships with others (customers, coworkers, management); Knowledge of Advanced Metering Infrastructure (AMI) is preferred to resolve communication issues effectively. Performing mathematical calculations related to electrical theory (such as calculating power factor, KW, KVA, meter multipliers, load factor); the use and care of tools, equipment, and materials used in the installation and maintenance of electrical equipment; the use of iPads, mobile devices, laptop computers and electronic test equipment; operating utility aerial lift trucks; routine use of computer programs such as Microsoft Word, Excel and Outlook; frequent use of specialty utility software such as Cayenta, Geographic Information System (GIS), Mobile Workforce Management (MWM), Itron Field Collection Services (FCS), Openway Field Pro, Itron PC-Pro, Communicator EXT, MeterSite Manager, Energy Report EXT, NOVA, Accela, Winboard, Itron UIQ, Smartworks Compass MDMS, Sharepoint, Watt-net, Itron Mobile, Itron Field Tools, Itron Field Deployment Manager, Pronto, and Itron FSU-SAM.

Ability to: differentiate colors; communicate clearly and concisely in both oral and written formats (English language); understand and follow oral and written instructions; exercise good judgment in customer interactions; create or revise basic spreadsheets and word documents and communicate via email; deal tactfully with coworkers and the public in matters that may include conflict or tension; organize and prioritize one’s own work while coordinating with others; provide job direction and training; respond effectively to customer questions; and provide exceptional customer service to both internal and external customers. 

PHYSICAL AND ENVIRONMENTAL CRITERIA In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation.  

In consideration of the overall amount of physical effort required to perform this position, the work is best described as Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Physical demands that may be required continuously (2/3 or more of the time), frequently (1/3 to 2/3 of the time), and occasionally (up to 1/3 of the time) are noted below: 

Continuous demands: walking, lifting, carrying, fine dexterity, balancing and foot controls. 
Frequent demands: standing, sitting, pushing/pulling, reaching, handling, kneeling, crouching, crawling, bending, twisting and climbing. 

Sensory requirements necessary in the performance of the essential functions of this position include: sight, hearing, touch and smell.  

Environmental conditions that may exist in the performance of the essential functions of this job include: 
Extreme cold (below 32 degrees) 
Extreme heat (above 100 degrees) 
Work outdoors (no effective protection from weather) 
Walk on uneven ground (gravel, rocks, mounds, construction sites) 
Work at heights (such as on scaffolding or ladders) 
Protective equipment required (respirator, mask, earplugs, gloves, eyewear, etc.)