Manager of Business Intelligence bei Fried Frank Business Services Opportunities

At Fried Frank, we’re a community of 800 lawyers and 500 business services professionals across New York, Washington, DC, London, Frankfurt, and Brussels. We advise leading corporations, investment funds, and financial institutions on high-stakes M&A, securities, regulatory matters, real estate, and litigation. Our culture is grounded in our core values — excellence, integrity and collaboration — and is designed to foster continuous learning, meaningful mentorship, and lasting professional growth. We are firmly committed to pro bono service and social justice, building on a proud legacy in civil rights. Our inclusive talent strategy is a core part of our broader talent management efforts and we remain steadfast in fostering a workplace where everyone has the opportunity to grow, thrive, and become their best professional and personal selves. Our business services professionals are integral to the firm’s success, driving innovation, operational excellence and exceptional client service across all areas of the firm. We offer competitive compensation and a comprehensive benefits package, including comprehensive medical coverage, retirement plans and health and wellness initiatives designed to support your personal and professional wellbeing. We welcome passionate, driven individuals to join us, and be part of a team where you’ll be supported, inspired and empowered to build an exceptional career.

Position Summary: The Manager of Business Intelligence will have overall responsibility for the Firm’s experience management platform, Foundation, and responsibility for Firm matter intelligence strategy as well as responsibility for carrying out various projects and tasks that fulfill the mission of the Knowledge Management Department—to enable knowledge sharing and innovation across the firm for enhancement of the ability of the Firm’s attorneys and business professionals to provide excellent client service. The role will oversee the continuous improvement of Foundation to drive increased ROI and business impact. This role requires a strategic focus and mindset and the ability to engage and influence key stakeholders. 

Job Relationships: Reports to Global Director of Knowledge Management. Interacts frequently with Legal, Professional and Administrative staff.

Job Responsibilities:

• Oversee the experience management program and daily administration of the Foundation product from a business perspective. Oversee other platforms and processes as necessary.
• Develop a product roadmap that aligns with the firm’s strategic goals and deliver enhancements in a timely and efficient manner.
• Prioritize the continuous improvement of the product to ensure the platform provides an intuitive and impactful user experience.
• Champion the vision of Foundation as the hub for Knowledge Management—a collection, storage, and retrieval point for all client- and matter-related knowledge—in preparation for future integrations with other major knowledge sources used within the Firm.
• Configure the product in line with data governance best practices to enable business workflows and effective search/report.
• Develop strong working relationships with lawyers, marketing and business development teams, and other business professionals at the firm and understand their needs and requirements in relation to experience management.
• Translate business requirements into practical application solutions and business workflows leveraging the Foundation product.
• Engage with lawyers and business leaders to keep them informed on decisions and to communicate the benefits of Foundation and its impact on business outcomes.
• Liaise with technical resources to resolve technical issues, develop integrations, and manage data imports, to provide users with accurate and actionable data.
• Coordinate with KM, BD, and IT staff in their implementation of processes related to the capture and maintenance of experience information, including matter, client, and people profiles.
• Coordinate with KM, BD, and IT staff in their development of procedures and rules to maintain proper governance of the platform and high-quality data.
• Create and facilitate educational, training, and adoption programs.
• Manage product messaging and communication efforts to increase product adoption across use cases.
• Liaise with products vendor(s) regarding issues, questions, and enhancement requests.
• Develop internal processes related to product administration including documentation, team calls, and stakeholder management.
• Support scheduling, logistical, and administrative arrangements and other preparations for meetings and documentation as needed. Plan and coordinate initiatives and maintain records related to Foundation program using pro-active, hands-on approach.  Special projects as assigned.
• Engage in Foundation industry initiatives to incorporate industry standards and best practices including the Foundation User Group meetings.

Job Specifications:

Qualifications:

• An understanding of business development or marketing, including marketing technology, within a law firm or legal environment.
• An understanding of basic knowledge, data, and technology principles within a law firm or legal environment.
• A strong understanding of how law firms and their practice groups operate, and of legal clients and markets.
• An ability to develop strong, collaborative working relationships with lawyers, marketing, and business development teams and other business professionals.
• An ability to influence and engage effectively with lawyers and business professionals at all levels.
• An ability to articulate the value of experience management solutions to support business development and client services.
• An ability to execute on the bigger picture, with capacity for attention to detail.
• An ability to drive adoption of new initiatives and develop effective training and educational programs.
• A strong knowledge of information sharing and governance principles, within the context of a law firm.
• An understanding of relationship database concepts and ability bridge the gap between business and technical resources.
• An ability to think strategically about roadmap development in coordination with Firm efforts.

Education: Bachelor’s degree required

Experience: 2-4 Years experience in a similar role at a large global law firm.

Skills and Abilities:

• 1-3 years’ experience with Litera Foundation, and CRM and experience products generally.
• 1-3 years’ experience in a knowledge or marketing technology role.
• 2-4 years’ experience leading or working on large-scale data projects.
• Strong business acumen, interpersonal, and communication skills required.
• Strong project management and analytical skills required.
• Proficiency with Microsoft Office Suite.