Director of Technology Infrastructure bei Costa Vida

Description

Department: CVM IT EEO Category: Executive/Senior Level Officials and Managers

Location Cost Center: 2100 CVM IT Workers Compensation Code: 8810 Clerical Office Employees

Pay Status: Exempt Job Code: DIRITTECH

Revision Date: 12/18/2024

REPORTING RELATIONSHIPS

Position Reports To: VP of Technology

Positions Supervised: IT Technician I and II

General Summary:

The Director of Technology Infrastructure is responsible for overseeing the design, implementation, and management of the organization’s technology infrastructure, ensuring that it supports the organization’s business objectives efficiently and securely. This role involves leading a team of IT professionals to maintain and enhance the organization’s network, server, data center, cloud, and storage systems. The Director of Technology Infrastructure will work closely with senior leadership to develop strategic plans for technology deployment, ensure optimal performance, and drive continuous improvement in the organization's IT infrastructure.

The Director will also be responsible for implementing best practices for security, disaster recovery, and system upgrades, ensuring the reliability, scalability, and performance of all IT infrastructure systems. The role requires a combination of technical expertise, leadership, and strategic thinking to align the technology infrastructure with the evolving needs of the business.

Key Responsibilities:

• Lead and manage the IT infrastructure team to design, implement, and support the organization’s technology infrastructure.
• Develop and execute the technology infrastructure strategy in alignment with business goals.
• Oversee the management of servers, networks, databases, cloud services, and other critical technology platforms.
• Ensure systems are secure, reliable, scalable, and optimized for performance.
• Collaborate with other departments and leadership teams to assess and address technology needs.
• Develop and manage budgets for infrastructure projects and operational expenditures.
• Manage vendor relationships and negotiate contracts for hardware, software, and services.
• Monitor system performance, troubleshoot issues, and ensure timely resolution.
• Implement disaster recovery and business continuity plans to minimize downtime.
• Stay current on emerging technologies and industry trends to recommend improvements.

Requirements

Essential Functions and Responsibilities:

Leadership and Team Management

• Lead and mentor a team of IT professionals, including systems engineers, network administrators, and support staff, ensuring alignment with organizational objectives.
• Develop performance metrics, conduct performance reviews, and foster a culture of continuous improvement and collaboration.
• Provide strategic direction and ensure staff are trained on new technologies and best practices.

Technology Infrastructure Strategy and Planning

• Design and implement the technology infrastructure strategy to ensure it supports business needs and aligns with long-term objectives.
• Oversee the planning, design, and execution of IT projects related to infrastructure, including server upgrades, data center expansions, and cloud migrations.
• Collaborate with senior leadership to assess future infrastructure needs and ensure scalability.

Infrastructure Management

• Oversee the management and optimization of all technology infrastructure, including networks, servers, cloud platforms, databases, and storage systems.
• Ensure all systems operate efficiently, with minimal downtime, and meet performance and security standards.
• Implement proactive monitoring systems and conduct regular performance reviews of hardware and software resources.

Security and Compliance

• Ensure the security of infrastructure by implementing and maintaining cybersecurity measures, including firewalls, encryption, and access controls.
• Develop and enforce policies for data protection and compliance with relevant regulations (e.g., GDPR, HIPAA).
• Conduct regular security audits and vulnerability assessments to identify and address potential risks.

Disaster Recovery and Business Continuity

• Develop and maintain disaster recovery and business continuity plans to ensure rapid recovery in case of infrastructure failure or security breaches.
• Regularly test disaster recovery procedures and ensure systems are regularly backed up and retrievable.

Vendor Management and Budgeting

• Manage relationships with vendors, suppliers, and service providers, ensuring high-quality service and favorable contract terms.
• Oversee procurement processes, negotiate contracts, and evaluate vendor performance to ensure cost-effectiveness and quality.
• Develop and manage budgets for infrastructure projects and ongoing operations.

Collaboration and Communication

• Collaborate with other departments, including development, operations, and business units, to ensure technology infrastructure supports overall business objectives.
• Communicate infrastructure plans, issues, and progress to senior management and stakeholders, ensuring transparency and alignment.

Innovation and Continuous Improvement

• Stay up to date with emerging technologies and industry trends, recommending and implementing innovative solutions to improve infrastructure efficiency and performance.
• Lead initiatives to enhance system capabilities and reduce costs through technology improvements, automation, or cloud adoption.

Project Management and Execution

• Manage complex infrastructure projects, from initial planning and budgeting through to execution, ensuring timely and on-budget delivery.
• Coordinate with internal teams and external vendors to ensure smooth project execution.

Performance Monitoring and Troubleshooting

• Implement comprehensive monitoring systems to track infrastructure performance, identify potential bottlenecks, and optimize system performance.
• Lead the troubleshooting and resolution of infrastructure-related issues, ensuring minimal disruption to business operations.

Education and Certifications: Director of Technology Infrastructure

Education Requirements

Bachelor’s Degree in a relevant field, such as:

• Computer Science
• Information Technology
• Network Engineering
• Systems Engineering
• Electrical Engineering
• Business Administration (with a focus on IT or technology management)

Master’s Degree (preferred but not required), such as:

• Master of Business Administration (MBA) with a focus on IT management or technology strategy
• Master’s in Information Technology or a related field

Certifications (Preferred or Required)

Industry-Recognized Certifications

• Certified Information Systems Security Professional (CISSP) – Focuses on security management and policies.
• Certified Information Technology Infrastructure Library (ITIL) – Certification for IT service management and optimizing IT processes.
• Cisco Certified Network Professional (CCNP) – For network engineers managing large-scale networks.
• CompTIA Network+ – A foundational certification for networking skills, useful for IT infrastructure roles.
• Microsoft Certified: Azure Solutions Architect Expert – For cloud infrastructure management in Microsoft Azure environments.
• AWS Certified Solutions Architect – Professional – For expertise in AWS cloud infrastructure.
• VMware Certified Professional (VCP) – For virtualized infrastructure management using VMware technologies.
• Certified Cloud Security Professional (CCSP) – For cloud security management, which is important as infrastructure moves to the cloud.

Project Management Certifications (Optional but beneficial):

• Project Management Professional (PMP) – For experience in managing large-scale IT infrastructure projects.
• Certified ScrumMaster (CSM) – For those working in Agile environments to manage IT projects.

Other Relevant Certifications

• Certified Data Center Management Professional (CDCMP) – For those managing data center infrastructure.
• Red Hat Certified Engineer (RHCE) – For advanced Linux systems management, common in IT infrastructure.
• Google Cloud Professional Cloud Architect – For expertise in Google Cloud infrastructure.

Additional Skills and Qualifications

Leadership Experience: Prior experience in IT management roles, such as IT Manager or Senior Systems Administrator.

Strong Understanding of IT Infrastructure: Experience in areas such as cloud computing, data centers, networks, storage systems, and disaster recovery planning.

Business Acumen: Ability to align technology infrastructure with organizational goals and drive strategic planning.

Required Knowledge for a Director of Technology Infrastructure

IT Infrastructure and Systems Management

• In-depth knowledge of various infrastructure components such as servers, networks, storage systems, databases, and cloud platforms.
• Understanding of systems architecture and how different components integrate to form a scalable, efficient, and secure IT environment.
• Expertise in managing hybrid infrastructures that combine on-premises and cloud environments.

Network and Cloud Technologies

• Proficiency in networking concepts, including protocols, routing, switching, firewalls, and VPNs.
• Experience with major cloud platforms (e.g., AWS, Microsoft Azure, Google Cloud) and cloud-based infrastructure services (e.g., IaaS, PaaS).
• Familiarity with network design, optimization, and security in cloud environments.

Security and Compliance

• Strong knowledge of IT security principles, including encryption, identity management, firewall protection, and intrusion detection.
• Expertise in ensuring compliance with industry regulations and standards, such as GDPR, HIPAA, PCI-DSS, and SOC 2.
• Familiarity with best practices for securing data and systems, including disaster recovery planning and incident response.

Infrastructure Optimization and Performance Management

• Understanding of performance optimization strategies for IT systems, including load balancing, high availability, and disaster recovery processes.
• Knowledge of monitoring and diagnostic tools to track system performance, identify bottlenecks, and optimize IT infrastructure efficiency.
• Ability to manage capacity planning and ensure systems are scalable to meet business growth.

Project Management and Strategic Planning

• Knowledge of IT project management methodologies (e.g., Agile, Waterfall) to manage infrastructure projects efficiently.
• Ability to assess business needs and design infrastructure solutions that align with long-term strategic goals.
• Familiarity with budgeting, resource allocation, and timeline management for IT infrastructure projects.

Virtualization and Automation

• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) for server and storage optimization.
• Expertise in automation tools and scripts to streamline infrastructure provisioning, management, and maintenance.
• Knowledge of containerization technologies (e.g., Docker, Kubernetes) for modern application deployment and scalability.

Disaster Recovery and Business Continuity

• Knowledge of disaster recovery planning (DRP) and business continuity planning (BCP) to ensure systems can be quickly restored after failures or data loss.
• Understanding of backup systems, redundancy protocols, and failover mechanisms.

Vendor and Budget Management

• Knowledge of vendor management practices, including evaluating and negotiating contracts for hardware, software, and cloud services.
• Ability to manage budgets for IT infrastructure, optimize cost efficiency, and evaluate ROI on infrastructure investments.

Emerging Technologies

• Awareness of emerging trends in technology that could impact infrastructure, such as edge computing, AI-powered infrastructure management, and 5G networks.
• Ability to assess and implement new technologies that improve the performance, security, and scalability of the infrastructure.

Leadership and Team Management

• Strong leadership skills to guide IT teams and foster collaboration among cross-functional departments.
• Knowledge of team development, conflict resolution, and performance management in a technology-driven environment.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION 

Finger dexterity:

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. 

Talking:

Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly. 

Average Hearing:

Able to hear average or normal conversations and receive ordinary information. 

Average Visual Abilities:

Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery. 

Physical Strength:

Sedentary work. Sitting most of the time. Exerts up to 10 lbs. of force occasionally. (All office jobs.) 

WORKING CONDITIONS

None: 

No hazardous or significantly unpleasant conditions. (Such as in a typical office.)

MENTAL ACTIVITIES AND REQURIEMTNS OF THIS POSITION 

Reasoning Ability:

Ability to deal with a variety of variables under only limited standardization. 

Able to interpret various instructions. 

Mathematics Ability:

Ability to perform basic math skills, use decimals to compute ratios and percentages, and to draw and interpret graphs. 

Language Ability: 

Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias. 

Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar.  

Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent); and variation in word order using present, perfect, and future tenses. 

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.  

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included are the minimal standards required to perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. 

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.