People Operations Manager bei StepStone Group

Appcast is the global leader in programmatic recruitment advertising technology and services. With advanced technology, unmatched market data and a team of the industry’s best recruitment marketers, Appcast’s technology and services manage job advertising annually for enterprise clients across industries. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe. Appcast is part of the Stepstone group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job.  

The People Operations Manager is an exceptional executor, innovative thinker, and people-oriented team player who offers ongoing strategic assistance across the People team and a diverse group of stakeholders. This role delivers on complex and specialized People Operations tasks, maintaining and leveraging data to drive insights which help identify key business objectives and team priorities. This role drives continual process improvement across the entire People function, has an eye for detail, and is tech savvy and comfortable exploring new technologies to drive efficiencies. 

Job Responsibilities  

Process Improvement 

• Constantly looking for opportunities to improve efficiency within the People Operations team by streamlining activities, better utilizing technology, etc.  
• Assisting with documenting and maintaining consistent, scalable processes that are easily auditable and ensure no steps are missed.  
• Collaborating with the broader People team to evaluate existing practices and collaborate on opportunities for improvement 

Employee Lifecycle Management 

• Acting as a primary point of contact for new hires during the onboarding process, facilitating the collection of necessary paperwork, employee details, etc.  
• Providing direct employee support for questions and guidance related to People topics and policies, striving to always provide an excellent employee experience. 
• Triaging People Team tickets, responding or assigning tickets to the appropriate group if escalation is required 
• Facilitating offboarding paperwork and acting as a first point of contact for exiting employees 

Data Management 

• Administrating HRIS 
• Ensuring data accuracy and integrity 
• Maintaining employee records based on personal information changes, employment status changes, etc.  
• Generating and providing requested reports from employee data, ensuring that confidential and personal information is appropriately masked or removed if needed 
• Ensuring guidelines for assigning cost centers, department alignment, job title format, etc. are adhered to and identify/escalate discrepancies to the appropriate parties 
• Working with team members to resolve any identified discrepancies or errors in data 
• Coordinating with Payroll, Finance, and other departments within the business to provide People-related data when required 

Legal Compliance 

• Conducting or assisting with required verifications and mandatory reporting, which may include I-9/e-Verify checks, international Right to Work verification, EEO-1 filings, payroll audits, and other compliance reviews 
• Maintaining various trackers/reports, capturing evidence for risk controls 
• Regularly auditing internal data for discrepancies 
• Reviewing letter templates during drafting/proofing processes to identify questions/concerns/inaccuracies that should be reviewed or confirmed with Legal before issuing 

General Administration 

• Acting as the primary on-site presence in HQ office for the People team 
• Fielding questions/concerns from internal and external contacts 
• Helping to maintain various letter templates based on current brand standards and recommended legal updates 
• Generating letters as requested from the People team (employment offers, terminations, internal changes, employment verifications, etc.) 
• Maintaining employee files, ensuring all documentation is appropriately filed and adheres to guidelines for document retention.  
• Assisting with strategic and project-based administrative tasks as required 

• Strong project management skills, with a focus on managing competing/shifting priorities and deadlines 
• Experience developing and documenting policies and procedures 
• Experience as an HRIS administrator (Workday experience strongly preferred; TalentSoft, ADP or similar) implementing system features, maintaining data, and utilizing reporting & analytics 
• Employment law and HR operating experience within North America; additional international HR experience will be considered an asset 
• Strong interpersonal skills with the ability to build trust and credibility across internal and external relationships, acting as a strong collaborator in team meetings 
• Comfortable working with all levels of the business, appropriately questioning or pushing back as needed to ensure processes are followed and all necessary information is received to complete tasks and processes 
• The ability to operate and work on confidential and sensitive tasks in an open office setting 
• A sense of ownership, initiative, and drive 
• Confidentiality, discretion, diplomacy, and commitment to supporting a meaningful employee lifecycle 
• Exceptional analytical and problem-solving skills, with high attention to detail 
• Strong decision-making skills, comfortable operating with a high degree of independence but understanding when to ask for help, provide updates, or obtain approval  
• Able to work well under pressure and meet tight deadlines  
• Excellent verbal and interpersonal skills with the ability to influence change & process improvements 
• Excellent written communication skills in formal and informal documents 

Education and Experience

• High school diploma or equivalent is required 
• Bachelor's degree in HR or relevant field is preferred 
• 5 years+ of HR experience directly supporting HR operations, a client group or business unit in HR operations (areas including recruiting, payroll, benefits, HRIS management) 
• Working knowledge of employment laws, HR best practices, payroll practices, end-to-end employee lifecycle processes is preferred but not required 
• HR certification (SHRM, PHR, CPHR or equivalent) is an asset 

Software & Tools 

• Microsoft 365 Office Suite (Outlook, Excel, Word, PowerPoint, MS Lists, SharePoint) 
• Workday - HR Partner/Absence Partner or similar roles 
• DocuSign 
• Adobe Acrobat 
• Slack 
• Familiarity with AI-powered productivity tools (ChatGPT, Microsoft Copilot) with the ability to integrate them effectively into daily workflows 

Travel Requirements 

• Regular travel is not required 

Supervisory Responsibilities

• This role has no supervisory responsibilities 

Fair Labor Standards Act Status 

• Salaried Exempt: Personnel will earn their regular salary and not be entitled to overtime pay when they work over 40 hours in a work week. 

Appcast recognized as one of Inc Magazine's "Best Workplaces" for 2024! 

• We’re the best at what we do. We’re the global leader in programmatic recruitment advertising. With advanced technology, unmatched market data and a team of the industry’s best recruitment marketers. 
• We have an amazing culture driven by great people. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe, Appcast is part of the Stepstone group. To better understand our company culture, read Our Story and check out Working at Appcast on our website.  
• We take care of our employees. We're dedicated to creating an inviting environment where individuals from diverse backgrounds can thrive and develop. We believe in providing competitive compensation and comprehensive benefits, ensuring our team can support their loved ones and one another. We enjoy fostering a sense of community through dedicated employee networks, fun gatherings, delicious food, and even welcoming furry friends into our workspace. We live our values each day including volunteering and giving back to our communities. 

All your information will be kept confidential according to EEO guidelines. 

Appcast is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security. This employer does not use E-Verify to pre-screen job applicants and will not discriminate based on national origin, citizenship, or immigration status.